About The Position
We are looking for a charismatic, professional personality focused on customer service, with strong tech knowledge. As an online agent, you will be responsible for addressing all inquiries.
Requirements
- Must possess Live Chat and/or Salesforce experience
- Experience in customer service, call centers
- Experience in cosmetics/beauty
- Access to a phone, computer, and internet
- Ability to work independently
- Effective communication skills
- Bilingual: English & French
Responsibilities
- Interact with clients via live chat to promptly address their questions, concerns, or issues
- Provide accurate information on products, services, and policies
- Clarify customer questions about orders, payments, returns, and other service-related topics
- Assist customers in selecting products by understanding their needs and recommending suitable products
- Guide customers through online purchasing steps and troubleshoot any technical issues they encounter
- Handle customer complaints professionally and empathetically, aiming to resolve issues effectively
- Escalate complex or unresolved issues to supervisors or relevant departments when necessary
- Keep a record of complaints and resolutions to improve service quality
- Enter interaction and request details into the CRM or customer support software
Benefits
- Competitive salary
- Online training
- Continuous coaching and support
- Flexible hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
