Bilingual Booking Agent (French/English)
DriverCheck Inc.•North Dumfries, ON
•CA$22 - CA$23•Remote
About The Position
DriverCheck is growing and seeking a Bilingual Booking Agent (French/English) to handle customer service matters through various channels like email, telephone, and electronic requests. This role involves independently booking testing for clients in a fast-paced contact center environment. Agents are expected to meet or exceed daily call volume expectations for various types of Drug & Alcohol and Occupational Health testing. This position is completely remote and requires working in conjunction with the Contact Centre Management Team.
Requirements
- High School Diploma
- Thrive in a multitasking, fast-paced environment with constantly changing priorities
- Active listener, with a passion to assist, advise, empathize, de-escalate and negotiate with customers in a manner that creates a superior customer experience
- Conceptual thinker with exceptional analytical skills, able to identify challenges and develop a critical path to solve problems
- Detail oriented and accurate
- Demonstrate excellent critical thinking, decision-making and problem-solving skills
- Conscientious, flexible and adaptable
Nice To Haves
- Previous call centre experience in a fast pasted environment is considered an asset
- The ability to communicate in French (both written and verbal) is considered an asset
Responsibilities
- Manage large amounts of inbound calls in a professional, friendly and positive manner
- Provide an outstanding customer experience to both external and internal customers while ensuring that calls are answered within the accepted standard handle time
- Book drug, alcohol and occupational health appointments for our clients
- Quickly identify and solve problems on the spot to address inquiries regarding booked appointments
- Manage incoming appointment requests from department inbox and respond in a timely manner with attention to detail
- Utilize the internal e2 program to ensure accurate bookings using the most convenient and cost-efficient sites for clients to get their medical testing and/or assessments completed
- Quick and accurate data entry into our internal (Emanda) e2 system to book appointments
- Provide detailed documentation to both clients and participants
- Take responsibility to resolve issues from beginning to end and seek assistance when necessary
Benefits
- FAMILY focused culture
- Excellent Training Program
- Supportive continuous learning environment
- Competitive Wage
- Competitive Group Benefit plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
