Program Manager - Bilingual (English & French)

Unisync Group Limited • Mississauga, ON

1d • Onsite

About The Position

The Bilingual Program Manager is responsible for serving as a communication hub between assigned customer accounts and Unisync. This role involves offering new services or products to existing clients, managing and resolving customer complaints or issues, and ensuring all terms and conditions of sales contracts are met. Additionally, the Program Manager analyzes open orders to ensure on-time deliveries. Unisync is a leading provider of award-winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies, and protective garments across Canada and the United States. Their customer base includes major corporations and government entities.

Requirements

• College/associate’s degree in business administration, supply chain, fashion design or any related field.
• Experience in retail, customer service and account management, preferably from garment and apparel industries.
• Minimum 2 years’ experience.
• Knowledge of garment and apparel industry.
• Verbal and written communication skills.
• Active listening and talking to others to convey information effectively.
• Ability to speak and write clearly in English and French.
• Ability to analyze complex data.
• Service orientation – actively looking for ways to help people.
• Time management.
• Dependability, being reliable and fulfilling obligations.
• Independence.
• Telephone and email etiquette.
• Attention to detail.
• Cooperation being pleasant with others and displaying a good-natured, cooperative attitude.
• Self-control, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations.
• Computer knowledge MS Excel, Outlook, Word, WMS and ERP systems (Blue Cherry), SQL, Electronic Store Applications.

Responsibilities

• Handle inquiries and requests from customer accounts meeting all terms and conditions of sales contracts.
• Coordinate meetings to communicate the latest orders and/or any backlogs, creating action plans, identifying and mitigating potential risks.
• Customize and implement tailored training materials and communicate account related changes affecting the customer service team while promptly addressing inquiries and offering support as needed.
• Coordinate internally with the distribution center to prioritize shipping orders, confirm value-add procedures, receive products, fulfilling internal work orders and managing transfers efficiently.
• Assist and collaborate with the ESF team to maintain electronic store applications for determined accounts this includes assistance with catalog creation, product photos, style changes, shipping changes or out of stock items.
• Generate progress reports for clients and senior leaders.
• Collaborate with production and planning teams to ensure timely production and delivery, monitoring shipments for potential need of express shipping.
• Coordinate with the production team to obtain quotes, requests samples, update pricing information and explore alternative options for current items.
• Collaborate with the product development team to innovate, set up new products, coordinate sample shipments and gather customer feedback to enhance products and services.
• Ensure price increases are communicated to the appropriate teams.
• Represent the company on customer meetings and calls.
• Assist on contract renewals, RFPs and RFIs.
• Other duties as assigned.

Benefits

• Accommodation requests for applicants with disabilities will be accommodated.
• Employment Equity and diversity commitment.
• Workplace culture where employees feel comfortable with equal opportunities regardless of background, religion, race, gender, physical ability or sexual orientation.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree