About The Position
As the Manager, Client Success on the Channel Partnerships team, you will help lead the team behind one of Maple's biggest growth engines—the channel partnerships that bring our care to millions of people across Canada through some of the country's leading insurers and benefits administrators. You will lead and develop a team of individual contributors, coaching them into confident, flexible advisors who can navigate complex partner scenarios and high-stakes renewals with sharp judgment. You will own team performance against revenue, retention and partner experience targets, lead strategic partner engagements, and partner cross-functionally with Business Development, Marketing, Data, Finance and Operations to drive growth across English and French markets.
Requirements
- 5+ years of enterprise account management experience, with a track record of meeting or exceeding revenue targets
- 2+ years of people leadership experience on a Sales or Client Success team—with a real track record of coaching and developing early-career talent into confident, independent operators
- Experience navigating long, complex client cycles and non-standard renewals—you know how to move strategically when there's no playbook to lean on
- Proven ability to lead cross-functional initiatives end-to-end, especially alongside data and operations teams
- Professional fluency in both French and English, with the confidence to lead strategic partner conversations, coaching and escalations in either language
- High comfort with ambiguity and shifting priorities—you're hands-on, you bring structure where it's missing and you're energised by building
- Alignment with Maple's values, and the ability to live and model them for your team
Nice To Haves
- Experience in SaaS, health benefits, digital health, healthcare, insurance or other client-centric tech environments.
- Hands-on experience with Salesforce, Looker or similar tools.
Responsibilities
- Drive the success of one of Maple's primary revenue segments, balancing revenue growth and margin with long-term partner success and satisfaction
- Lead and develop a team of individual contributors through coaching, feedback and high accountability, building their confidence to handle complex partner scenarios with minimal guidance
- Coach in the moment by shadowing partner calls, sitting in on key meetings and running real-time coaching to raise the bar on how the team shows up, especially through complex, non-standard renewal cycles
- Represent Maple in strategic partner engagements and high-stakes escalations in both English and French, supported by leadership where needed, and keep alignment strong with operational stakeholders across the portfolio
- Execute and improve the workflows that shape your team's day-to-day—solving for partner experience, operational performance and revenue impact
- Bring the voice of the partner and patient into the business, pairing feedback with deep segment and industry knowledge to inform forward-looking team decisions and Business Development strategy
- Support Client Success leadership on cross-functional work with Marketing, Data, Finance and Operations—bringing your team's insights into the conversation and translating decisions back to the team.
Benefits
- 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family
- Comprehensive health coverage: Medical, dental and life insurance
- Health spending account
- Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings.
- 10 dedicated Health days
- Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
- Group retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
