Manager, Client Success (Bilingual, French/English)
About The Position
As the Manager, Client Success on the Channel Partnerships team, you will help lead the team behind one of Maple's biggest growth engines. This role involves leading and developing a team of individual contributors, coaching them to become confident advisors capable of navigating complex partner scenarios and high-stakes renewals. You will be responsible for team performance against revenue, retention, and partner experience targets. Additionally, you will lead strategic partner engagements and collaborate cross-functionally with Business Development, Marketing, Data, Finance, and Operations to drive growth in both English and French markets.
Requirements
- 5+ years of enterprise account management experience, with a track record of meeting or exceeding revenue targets.
- 2+ years of people leadership experience on a Sales or Client Success team, with a proven track record of coaching and developing early-career talent into confident, independent operators.
- Experience navigating long, complex client cycles and non-standard renewals.
- Proven ability to lead cross-functional initiatives end-to-end, especially alongside data and operations teams.
- Professional fluency in both French and English, with the confidence to lead strategic partner conversations, coaching, and escalations in either language.
- High comfort with ambiguity and shifting priorities; hands-on approach, ability to bring structure where it's missing, and energized by building.
- Alignment with Maple's values, and the ability to live and model them for your team.
Nice To Haves
- Experience in SaaS, health benefits, digital health, healthcare, insurance, or other client-centric tech environments.
- Hands-on experience with Salesforce, Looker, or similar tools.
Responsibilities
- Drive the success of one of Maple's primary revenue segments, balancing revenue growth and margin with long-term partner success and satisfaction.
- Lead and develop a team of individual contributors through coaching, feedback, and high accountability, building their confidence to handle complex partner scenarios with minimal guidance.
- Coach in the moment by shadowing partner calls, sitting in on key meetings, and running real-time coaching to raise the bar on how the team shows up, especially through complex, non-standard renewal cycles.
- Represent Maple in strategic partner engagements and high-stakes escalations in both English and French, supported by leadership where needed, and maintain strong alignment with operational stakeholders across the portfolio.
- Execute and improve the workflows that shape your team's day-to-day operations, focusing on partner experience, operational performance, and revenue impact.
- Bring the voice of the partner and patient into the business, pairing feedback with deep segment and industry knowledge to inform forward-looking team decisions and Business Development strategy.
- Support Client Success leadership on cross-functional work with Marketing, Data, Finance, and Operations, contributing team insights and translating decisions back to the team.
Benefits
- 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family.
- Comprehensive health coverage: Medical, dental and life insurance.
- Health spending account.
- Flex benefits: Annual budget for professional development, wellness expenses or retirement savings.
- 10 dedicated Health days.
- Destination days: Flexibility to work internationally in eligible countries for up to five days per year.
- Group retirement savings plan.
- 4 weeks vacation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
