Customer Success Specialist - Bilingual (French & English)

Hugel Aesthetics•Toronto, ON

5d•CA$60,000 - CA$85,000•Onsite

About The Position

The Customer Success Representative role sits at the center of our commercial engine — partnering closely with Field Sales and serving as a primary point of contact for our customers. This individual will play a critical role in delivering a seamless, high-touch customer experience while supporting revenue execution and scalable growth. If you thrive in a fast-paced environment, enjoy building relationships, and want broad exposure across sales, customer success, and operations — this is a unique opportunity to make an impact.

Requirements

3+ years of experience in customer success, inside sales, or account management
Bilingual (French & English) – oral & written
Experience in a high-volume, fast-paced customer-facing environment
Strong communication, organization, and problem-solving skills
High attention to detail with the ability to manage competing priorities
Proficiency in Microsoft Office (Excel, Outlook, Word)

Nice To Haves

Experience with CRM (e.g.. Salesforce) and ERP/order management systems (e.g., SAP)
Experience supporting field sales teams in a B2B healthcare clinic or aesthetics environment
Bachelor’s degree or equivalent experience

Responsibilities

Serve as a primary point of contact for inbound customer inquiries (phone, email, web)
Manage the full customer lifecycle, including onboarding, account setup, and ongoing support
Build strong, long-term relationships with practices and key stakeholders
Communicate proactively on order status, product availability, and account updates
Ensure accurate order execution, fulfillment coordination, and issue resolution
Document and manage all customer interactions in Salesforce; provide reports from Salesforce and maintain data integrity of accounts
Partner closely with Field Sales Representatives to provide insights on account performance, pipeline progression, and reorder activity
Proactively engage customers through outbound outreach (reorders, promotions, lifecycle touchpoints)
Support program enrollment, sample coordination, and promotional execution
Deliver consultative support through strong product and business knowledge
Partner cross-functionally with Finance (AR), Supply Chain, and 3PL partners to resolve customer needs
Deliver a high-touch, best-in-class customer experience with professionalism and urgency
Manage multiple priorities in a fast-paced environment while meeting service expectations
Identify and drive process improvements to enhance efficiency and customer satisfaction