Bilingual Customer Service Representative (English/French)
Primerica•Mississauga, ON
•CA$45,000 - CA$47,000•Hybrid
About The Position
We are looking for a Bilingual Customer Service Representative to join our Communications Department. This posting reflects an existing vacancy within the organization. Salary range: $45,000 - $47,000 This is a remote position; however, the successful candidate must work from the office for the duration of the training period before transitioning to a remote work arrangement.
Requirements
- Post-secondary education or equivalent knowledge and skills acquired through related work experience
- Excellent verbal and written communication skills in English and French
- Self-starter, quick learner, able to adapt well to constant industry changes
- Minimum one year comparable customer service experience
- Thrives in a fast-paced communications environment
- Sound decision making and organizational skills
- Basic computer skills
Responsibilities
- Handle incoming client/agent calls regarding mutual funds
- Responsible for providing complete and accurate information to caller by using the department manual, training sessions and system as sources of information
- Process client/agent requests/policy administration
- Ensure quality service is being provided which includes following the call path and monthly monitoring
- Adhere to complaint handling and privacy procedures
- Remain current on the ongoing changes made to all policies and procedures
- Miscellaneous duties as assigned
Benefits
- award-winning benefits packages
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
