French Bilingual Customer Service Representative

TEKsystems • New Orleans, LA

2d • $15 - $16 • Remote

About The Position

We are partnering with a leading third-party financial services client seeking Bilingual French Customer Service Representatives to join their remote team. This role focuses on assisting customers with insurance-related issues tied to auto leases and loans. This is NOT a sales or collections role—all calls are informational and focused on customer support and problem resolution.

Requirements

• Fluent in French and English
• High school diploma or equivalent
• Minimum 1+ year of customer service experience

Nice To Haves

• Call center or high-volume phone experience
• Strong attention to detail and data entry skills
• Ability to meet performance metrics and productivity goals
• Positive attitude and strong communication skills
• Individuals who thrive in a fast-paced, structured environment
• Strong problem-solvers who enjoy helping customers
• Reliable candidates who can consistently meet performance expectations

Responsibilities

• Handle approximately 14 calls per hour (high-volume phone environment)
• Contact customers regarding insurance discrepancies (e.g., cancellations, missed payments, incomplete documentation)
• Verify insurance details directly with insurance agents
• Accurately update and upload information into internal systems
• Leave scripted messages when agents are unavailable
• Ensure all customer insurance requirements are properly documented and resolved

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED