Customer Service Specialist (Bilingual French)

Lennox International•Brampton, ON

4d•CA$46,000 - CA$60,900•Onsite

About The Position

This specialist is responsible for handling incoming customer calls and fulfilling customer needs to ensure satisfaction. The specialist may also be asked to respond to e-mail inquiries. While providing outstanding customer service is the primary function, the person in this position may have the opportunity to sell or promote products and services.

Requirements

Requires a high school diploma or an equivalent combination of education and experience.
Requires at least 2 years related experience.
Excellent written and verbal communication skills, including effective listening skills.
Ability to learn and understand technical terminology.
Must be able to work in a fast-paced goal-oriented environment.
Able to handle multiple tasks, stay organized, and focused on details.
Requires general knowledge of the organization, and thorough knowledge of company products and services.
Requires ability to navigate a computerized data entry system or other relevant applications.

Nice To Haves

Bilingual French strongly recommended.
A bachelor's degree or equivalent is preferred.

Responsibilities

Process new orders based on customer requests.
Track open orders to ensure completeness in a prompt manner.
Check pricing and verify availability.
Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.
Use a computerized system for tracking, information gathering and/or troubleshooting.
Respond to customer inquiries, as needed, by referring them to published materials, secondary sources or more senior staff.