Technical Specialist - Bilingual (French)

AlphaKOR • Windsor, ON

3d • CA$19 - CA$22 • Remote

About The Position

AlphaKOR is seeking an energetic and passionate IT professional to join their team. The Technical Specialist will be responsible for remote support, maintaining and troubleshooting workstations, and resolving end-user technical issues. The company values continuous learning, personal growth, and a fun, inclusive culture. AlphaKOR specializes in simplifying information technology for their customers, combining technologies into a managed service to provide Fortune 500-level IT support. They have a proven track record of success by merging people, processes, and technology.

Requirements

• Strong English/French written and verbal communication skills required
• Knowledge of the implementation, maintenance and troubleshooting of the following processes: VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup
• Take pride in tasks, earn respect through actions, go beyond job expectations, and lifelong learners

Nice To Haves

• A University level Computer Science degree, or a College level Computer Systems Technology diploma, plus a minimum of one (1) year field experience

Responsibilities

• Provide support for customers and internal staff in resolving technical issues
• Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience
• Demonstrate excellent self-management skills by managing loose-ends and task follow-through
• Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation
• Remote, in-house tickets for workstations, printers, and end-user technical support
• Break-fix
• RMM deployment
• Workstation in-house preparation
• Ticket self-management and additional request follow-through
• Exceptional administration, documentation and communications
• Escalation for lower tiers
• Exceptional work ethic to ensure problem has been resolved and client is fully satisfied
• Perform post-resolution follow-ups with end-user and team members as required

Benefits

• Competitive wages and benefits
• RRSP matching
• Mileage reimbursement or use of company vehicle for off-site service work
• Discounts on personal computer purchases
• Numerous networking, community, and social events
• Opportunities for continuous learning, company subsidized training, mentoring, and internal growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree