Bilingual Partner Growth Specialist (English/French)

Too Good To Go•Toronto, ON

2d•CA$55,000 - CA$60,000•Hybrid

About The Position

Too Good To Go Canada is seeking an exceptional Bilingual Partner Growth Specialist (English/French) to join their Growth team in Toronto, Canada. This role is hybrid and focuses on managing a portfolio of partner stores, resolving issues, improving performance, and building strong relationships to ensure partner retention and consistent supply. The specialist will use data analysis to provide excellent service throughout the partner journey, inspiring them towards more sustainable behavior and contributing to the company's mission of fighting food waste. Too Good To Go operates the world's largest marketplace for surplus food, connecting food businesses with consumers, and is a certified B Corp social impact company.

Requirements

Bilingual or business proficiency in French
Experience in a B2B client-facing role, such as Sales, Account Management or Customer Service
Experience working with CRM platforms (e.g. Salesforce) data analytics platforms (e.g. Looker, Tableau) and Excel/Google Sheets
Terrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phone
Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners
Excellent interpersonal and communication skills, an empathetic and patient approach
Autonomous and independent - you are able to schedule your time and juggle multiple tasks at a time
A positive and proactive mindset, ready to adapt to the needs of a fast-growing organization and take initiative
A team-player who is keen to learn, collaborate and bring their ideas to the table

Nice To Haves

General knowledge of the food and/or hospitality industry
General knowledge of tech marketplace/SAAS customer success principles

Responsibilities

Drive store portfolio success through phone, email and text communication, to optimize store operations and take proactive measures to enhance the experience for your partners
Build strong relationships by understanding partner priorities and needs while serving as a subject matter expert to proactively identify opportunities to grow supply and meals saved.
Manage store retention cases; Proactively identify and intervene in store retention cases, addressing at-risk accounts to resolve issues, prevent churn, and maintain healthy partnerships.
Develop in-depth knowledge of internal tools such as Looker, Salesforce, Ninja and MyStore.
Contribute meaningfully to projects focused on improving key KPIs from start to finish with some manager and team support, completing call lists and campaign actions in a timely manner.
Work closely with the Care Team on specific cases as a partner advocate to continuously help improve user experience + education.
Be a team player: offer coverage for other partner managers who are out of the office, assist with projects, occasionally host weekly team meetings, etc

Benefits

Flexible Work & Time Off
Work in a hybrid model, splitting your time between our downtown office and home
Take 20 paid vacation days each year
Give back with paid volunteer time through our Shareback program
Take paid parental leave with top-up support beyond government programs
Work abroad for up to 30 days a year
Access comprehensive supplemental health benefits, starting on day 1
Get support through our Employee and Family Assistance Program (EFAP), which includes mental health care, legal and financial advice, career coaching, and more
Stay active with subsidized monthly ClassPass credits
Plan for your future with RRSP matching
Join regular social events and team celebrations
Enjoy coffee and snacks in our welcoming office space
Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs)