Relationship Manager (French/English bilingual)

Element Fleet Management

2d • CA$90,000 - CA$110,000 • Remote

About The Position

We’re looking for a results-driven professional to join our team as Relationship Manager. In this role, you will develop and maintain effective relationships with existing customers within your portfolio to ensure repeat business and sustained revenue growth. You will execute proactive client renewals, pricing optimization, and share of wallet opportunities while delivering a consistently superior client experience. This position plays a critical role in achieving growth objectives and strengthening long-term client partnerships.

Requirements

• Post-Secondary Education required - BA/BS degree or equivalent
• Minimum of 5 years in strategic relationship management or related role
• Must be French/English bilingual
• Strong financial and business acumen
• Experience working with Salesforce.com or similar CRM
• Demonstrated ability to identify and close opportunities within existing client portfolio
• Excellent project management, organizational, and prioritization skills

Nice To Haves

• MBA desired
• Experience within fleet / vehicle management or related industry
• Strong leadership ability in a team environment
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and client relationship skills

Responsibilities

• Develop and maintain effective relationships within existing customer portfolio to sustain and grow revenue and achieve growth targets through proactive client renewals, pricing optimization, and share of wallet opportunities.
• Engage in continuous outreach with clients to uncover requirements using Know Your Client strategies and develop creative solutions to meet their needs.
• Articulate value proposition and suite of products and services while addressing client escalations, objections, and concerns.
• Develop client strategies in collaboration with Operational Teams to achieve revenue growth and retention.
• Maintain, nurture, and expand services offered to clients within assigned portfolio.
• Maintain operating discipline using Salesforce.com including forecasting, relationship plans, and opportunity management.
• Build and qualify opportunities to increase share of wallet and drive portfolio growth.
• Collaborate with cross functional teams to execute Customer Engagement Plans and meet client objectives.
• Act as liaison with Client Success and Operational Teams to deliver a superior client experience.

Benefits

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level