Bilingual Membership Representative (English/French)

Retail Council of Canada•Toronto, ON

2d•CA$40,000 - CA$50,000

About The Position

Retail Council of Canada (RCC) is a dynamic and growing non-profit organization seeking a Bilingual (English/French) Membership Representative to join their team. This role is crucial in supporting a vibrant member community and is ideal for someone who enjoys connecting with people, managing details carefully, and contributing to impactful programs. The position involves being the front-line contact for members, ensuring an outstanding member experience through handling inquiries, renewals, and supporting engagement initiatives. Additionally, the role offers opportunities to support committees, programs, and events, providing valuable exposure to membership operations and professional development.

Requirements

1-3 years of experience in a membership-based, client service, or customer success role.
Exceptional interpersonal and communication skills, with a customer-first mindset.
Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and comfort working with CRM systems.
Highly organized and detail-oriented; able to balance multiple priorities in a fast-paced environment.
Comfortable with frequent phone and data entry work.
Bilingual proficiency in French and English (written and verbal) is required.

Nice To Haves

Post-secondary education in Business Administration or a related field is preferred.

Responsibilities

Serve as the first point of contact for members, responding to inquiries across phone, email, and online channels in both English and French.
Manage the membership renewal process, including outreach, processing, tracking, and follow-up.
Support member programs and committees, including preparing materials, coordinating meetings, and documenting minutes.
Promote membership benefits and programs to drive engagement, retention, and acquisition.
Maintain accurate and up-to-date member information in the CRM system, ensuring strong data integrity.
Contribute to the development and delivery of new engagement opportunities that enhance member value.