Solution-Based Casework (SBC) Case Planner (Bronx Location)

Arab American Family Support Center • New York, NY

7d • Hybrid

About The Position

The Solution-Based Casework (SBC) Case Planner provides high-quality case planning, casework, and case management services to at-risk families referred by the Administration for Children’s Services (ACS). Families may face personal, marital, or relationship problems, financial stressors, acculturation issues, family destabilization, or parent-child conflict. The role provides intensive preventive services intended to avoid foster care placement and ensure children’s safety and welfare in the home, in accordance with ACS standards and requirements.

The Case Planner follows the Solution-Based Casework practice model, which draws on family life cycle theory, relapse prevention and cognitive behavioral theory, and solution-focused family therapy. The position partners with families to reduce risks and develop solutions using prevention skills. The job is full-time and hybrid, with 2–3 days in the Bronx office. It reports to the Solution-Based Casework Supervisor.

Requirements

• Bachelor’s degree from an accredited college or university.
• Familiarity with PROMIS and Connections.
• Computer skills in Microsoft Office and excellent writing skills.
• Bilingual or multilingual fluency.
• Ability to communicate effectively and solve problems, including responding quickly to unforeseen challenges.
• Ability to exercise discretion with sensitive personal and legal information.
• Must pass pre-employment background checks.
• U.S. work authorization required.

Nice To Haves

• Arabic, Bangla/Bengali, Hindi, Spanish, or Urdu language skills are strongly preferred.
• Experience working with underserved students in urban schools, in the child welfare system, and/or in community-based settings is a plus.

Responsibilities

• Complete SBC training and certification in a timely manner.
• Conduct home, office, and other face-to-face visits to assess child safety and risk, meeting ACS contact requirements and conducting additional visits as needed.
• Provide casework and case management to families receiving Preventive Services, including supportive casework focused on service goals, child welfare laws, family relationships and bonding, coping skills, and parenting.
• Conduct joint home visits within five business days of referral.
• Assess family functioning, child safety, and home safety, including relevant household safety conditions.
• Partner with families to formulate outcomes and service plans.
• Complete and accurately process initial intake documents, including AAFSC intake and domestic violence and child trafficking screenings, using the internal database.
• Link families to needed community services and follow up on participation and progress.
• Support Family Team Conferences, Service Termination Conferences, and other relevant ACS-led conferences in collaboration with the Conference Facilitator.
• Launch FASPs 30 days before their due dates and submit them to the Supervisor three weeks before their due dates.
• Complete Initial, Comprehensive, and Reassessment FASPs and Plan Amendments offline for Advocate Preventive Only cases.
• Complete and submit Child Trafficking Screenings for Child Welfare Services and ADVPO cases.
• Evaluate walk-ins and community referrals for services and possible advocacy cases.
• Provide case coverage for co-workers as needed.
• Schedule and coordinate monthly visits with FSU workers for applicable cases.
• Complete ACS-required documentation, including progress notes and FASPs, within required timelines and accurately reflect family progress and reactions to services.
• Complete ACS and internal case-opening and closing forms, obtain required consents, and maintain collateral contacts with service providers, including schools and medical providers.
• Meet data-entry requirements and enter information promptly in systems such as PROMIS and Connections.
• Organize client intake paperwork, surveys, and forms; maintain case files, database entries, and records in compliance with ACS, OCFS, AAFSC, and SBC requirements.
• Follow incident-reporting procedures as needed.
• Maintain working relationships with ACS personnel for ongoing ACS supervision.
• Collaborate and communicate with PPRS staff, respond to emails, maintain an up-to-date Outlook calendar, participate in supervision meetings, and schedule office days.
• Attend required trainings, including ACS and SBC trainings, complete at least 42 hours or six days of training each fiscal year, and submit certificates to the Director of Training and Development.
• Attend scheduled internal meetings and collaborate with the multidisciplinary team.
• Assist with preparation for internal and external audits related to program operations and service delivery.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level