Solution-Based Casework (SBC) Case Planner (Queens Location)

Arab American Family Support Center • New York, NY

5d • Hybrid

About The Position

The Solution-Based Casework (SBC) Case Planner provides high-quality case planning, casework, and case management services to at-risk families referred by the Administration for Children’s Services (ACS). Families may be experiencing relationship difficulties, financial stress, acculturation challenges, family destabilization, or parent-child conflict. The role provides intensive preventive services intended to avoid foster care placement and ensure children’s safety and welfare at home, in accordance with ACS standards and requirements.

The Case Planner follows the Solution Based Casework practice model, which draws on family life cycle theory, relapse prevention/CBT theory, and solution-focused family therapy. The position partners with families to identify risks and develop solutions using prevention skills. The role is full-time and hybrid, with 2–3 days in the Queens office. It reports to the Solution-Based Casework Supervisor and offers an annual salary of $62,166.99.

Requirements

• Bachelor’s degree from an accredited college or university.
• Bilingual or multilingual fluency.
• Computer skills in Microsoft Office and excellent writing skills.
• Ability to communicate effectively, solve problems, and respond quickly to unforeseen challenges.
• Ability to exercise discretion with sensitive personal and legal information.
• U.S. work authorization.
• Successful completion of pre-employment background checks.

Nice To Haves

• Arabic, Bangla/Bengali, Hindi, Spanish, or Urdu language skills are strongly preferred.
• Experience working with underserved students in urban schools, the child welfare system, and/or community-based settings.
• Familiarity with PROMIS and Connections.

Responsibilities

• Complete SBC training and certification in a timely manner.
• Conduct required home, office, and other face-to-face visits to assess child and home safety and risk, meeting ACS requirements and minimum contact frequency.
• Provide casework and case management services to families receiving Preventive Services, including supportive casework focused on service goals, child welfare laws, family relationships and bonding, coping skills, and parenting.
• Conduct joint home visits within five business days of referral.
• Assess family functioning, child safety, and home safety, including safety considerations such as safe sleep, fire alarms, and window guards.
• Partner with families to formulate outcomes and service plans.
• Complete and process initial intake documents, including domestic violence and child trafficking screenings, using the AAFSC internal database.
• Advocate for families by connecting them with community services and following up on participation and progress.
• Support Family Team Conferences, Service Termination Conferences, and other relevant ACS-led conferences in collaboration with the Conference Facilitator.
• Launch FASPs 30 days before their due dates and submit them to the Supervisor three weeks before their due dates.
• Complete Initial, Comprehensive, and Reassessment FASPs and Plan Amendments for Advocate Preventive Only cases offline.
• Complete and submit Child Trafficking Screenings for Child Welfare Services and Advocate Preventive Only cases.
• Evaluate walk-ins and community referrals for services and potential advocacy cases.
• Provide case coverage for coworkers as needed.
• Schedule and coordinate monthly visits with FSU workers for applicable cases.
• Complete ACS-required documents, including progress notes and FASPs, within required timelines and document family progress and responses to services.
• Complete ACS and internal case-opening and case-closing forms, obtain required consents, and maintain collateral contacts with service providers, including schools and medical providers.
• Enter information promptly in required database systems, including PROMIS and Connections.
• Organize client intake paperwork, surveys, and forms, and maintain case files, database entries, and records in compliance with ACS, OCFS, AAFSC, and SBC requirements.
• Follow incident-reporting procedures as needed.
• Maintain working relationships with ACS personnel, including DCP workers, joint-home-visit staff, and FSU workers.
• Collaborate and communicate with PPRS staff, respond to emails, maintain an up-to-date Outlook calendar, participate in supervision meetings, and schedule office days.
• Attend required ACS, SBC, and other training, totaling at least 42 hours or six days each fiscal year, and submit training certificates to the Director of Training and Development.
• Attend internal meetings and collaborate with the multidisciplinary team.
• Assist with preparation for internal and external audits related to program operations and service delivery.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level