Solar Inside Sales Representative

Sonepar•Upper Marlboro, MD

18d•$50,000 - $65,000

About The Position

The Solar Inside Sales Representative supports solar customers by managing quotes, orders, deliveries, and account service. The role works with customers and internal teams—including outside sales, credit, purchasing, operations, shipping, and logistics—to help complete projects on schedule and deliver a strong customer experience. Success is measured by customer satisfaction, sales growth, profitability, and solar-segment market share. The position supports customers with product recommendations, pricing, quotes, orders, delivery coordination, account updates, and issue resolution. It also helps coordinate inventory, financing and direct-pay programs, project timelines, returns, and order releases. The role is available in Upper Marlboro, Maryland; Baltimore, Maryland; Raleigh, North Carolina; Charlotte, North Carolina; and Charleston, South Carolina.

Requirements

Two-year certificate or degree from a college or technical school, or six months to two years of related experience and/or training, or an equivalent combination of education and experience.
Strong communication and customer service skills.
Ability to manage multiple projects, deadlines, and priorities simultaneously.
Experience using CRM systems, customer portals, and digital sales tools.
Strong attention to detail and problem-solving skills.
Ability to work effectively with customers and cross-functional teams.
Comfort handling challenging customer situations with professionalism and urgency.
Basic math and analytical skills for pricing, margins, commissions, and sales reporting.
Self-motivated, organized, and driven to achieve sales and growth objectives.

Responsibilities

Respond to customer inquiries and provide product recommendations, pricing, and solutions.
Prepare, manage, and follow up on customer quotes to help close sales opportunities.
Process customer orders and coordinate deliveries to meet project schedules.
Work with outside sales teams to support key accounts and customer satisfaction.
Support large and high-volume solar customers, including frequent deliveries and order changes.
Use customer portals and digital tools to track quotes, orders, and project progress.
Source non-stock and special-order materials when needed.
Maintain accurate customer, quote, and order records.
Provide sales reports, quote analysis, and account updates to management.
Partner with purchasing to maintain branch inventory levels that support customer demand.
Coordinate with shipping and logistics teams to manage deliveries and resolve issues.
Work with credit to help expedite order releases when needed.
Support solar financing and direct-pay programs to ensure projects are funded and processed correctly.
Monitor project timelines and proactively address potential delays.
Resolve customer questions and concerns related to orders, billing, deliveries, and service.
Coordinate with internal departments to resolve issues quickly and maintain customer satisfaction.
Manage product returns in accordance with company policies.