Software Quality Assurance Lead

Regions Bank•Hoover, AL

4d•Onsite

About The Position

The Software Quality Assurance (QA) Lead supports the application development organization by preparing test strategies, testing approaches, and resource plans. The role coordinates and tracks functional and non-functional testing for projects and applications, and may lead teams of varying sizes across different applications. The lead contributes to technical skill and knowledge development and serves as a subject matter expert. The position leads project QA activities in partnership with project managers, application development teams, business units, Compliance, Risk, and Audit. It plans and coordinates testing, provides test management guidance, manages quality metrics and reporting, oversees defect workflows, and promotes QA best practices and testing standards. The role also supports talent and vendor onboarding, automation transitions, project roadmaps, and the development of junior QA team members. It ensures compliance with risk management programs, regulations, and cybersecurity practices and supports process improvements and disciplined change management. The position is intended to be onsite, now or in the near future, with regular hours and full days in the office three or more days per week. The manager sets the work schedule and in-office expectations. Available locations are Birmingham, Alabama; Atlanta, Georgia; and Charlotte, North Carolina. The listed location is the Riverchase Operations Center in Hoover, Alabama. Relocation assistance and work visa sponsorship are not provided. Applicants must be currently authorized to work in the United States on a full-time basis. The role is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

Bachelor’s degree in a related field and eight years of quality or related experience, or a high school diploma or GED and twelve years of quality or related experience.
Ability to adapt to change.
Ability to collaborate with other team members and teams.
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
Ability to research and analyze data and derive data-driven solutions.
Demonstrated leadership capabilities.
Knowledge of Continuous Integration (CI) and Continuous Delivery (CD).
Proficiency in software testing concepts.
Strong priority management, problem-solving, and critical-thinking skills.
Strong verbal and written communication and organizational skills.
Strong work ethic and self-motivation.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Project management experience.
Familiarity with Regions’ testing standards.
Working knowledge of software implementation methodologies.
Working knowledge of test automation.
Working knowledge of test case design and strategy.
Working knowledge of test management tools such as Azure DevOps, qTest, Jira, or Application Lifecycle Management (ALM).
Working knowledge of Tosca and Selenium.

Responsibilities

Lead Regions’ projects from a QA standpoint, working with project managers, Application Development teams, Business Units, Compliance, Risk, and Audit.
Coordinate testing activities and related resource and funding requirements.
Design test strategies and test plans for projects or applications.
Coordinate test planning, creation, and execution.
Provide test management guidance.
Select test management tools and coordinate tool onboarding, training, and effective utilization.
Partner with Test Automation teams and provide project updates.
Define and track project quality assurance metrics.
Create and publish project quality assurance reports.
Capture project quality assurance health scores.
Define and manage defect workflows.
Influence teams to implement QA best practices and adhere to software testing standards.
Assist with onboarding QA talent for projects, including onsite and offshore resources.
Review and manage vendor contracts and provide input.
Assist in onboarding external resources.
Prepare transition plans for automation efforts to support ongoing operations.
Assist in preparing project roadmaps after project closure.
Remain current on testing trends and serve as a subject matter expert.
Advise and guide junior QA team members and help develop their business and technical knowledge.
Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices.
Identify opportunities for and support process improvements, applying disciplined change management practices.