Software QA Engineer
About The Position
Join Cisco’s Commerce IT team to help build and assure the quality of a sophisticated cloud-native commerce platform that supports global Quote/Order booking experiences. The role treats quality as an AI-native software engineering discipline and involves developing autonomous, AI-driven test orchestration and integrating AI-augmented development, predictive analytics, and modern automation frameworks into the CI/CD lifecycle. The engineer will collaborate with business stakeholders, Cisco sellers, global partners, IT leaders, and product teams to translate complex business needs into resilient, high-performance solutions. The position reports to a manager within the Cisco Commerce organization.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related field.
- At least 7 years of experience in software testing and quality engineering.
- Practical experience using AI tools such as GitHub Copilot or Claude for code generation, test case/script creation, and automated bug triage.
- Deep expertise with modern testing frameworks such as Playwright, Karate, and Selenium.
- Track record of architecting and scaling end-to-end testing for complex microservices and APIs.
- Familiarity with full-stack web architectures.
- Hands-on experience with databases, CI/CD pipelines, and DevOps principles.
- Expertise using AI/ML-based observability platforms such as Splunk or ELK for predictive root cause analysis and identifying configuration bottlenecks.
Nice To Haves
- Experience driving QA in an Agile environment and adapting test plans to rapid design changes and shifting business requirements.
- Ability to perform sophisticated data mining for test validation and interest in optimizing system performance and scale.
- Ability to translate complex business needs, such as Quote/Order booking processes, into technical test solutions at scale.
- Collaborative approach, including mentoring team members on AI-augmented workflows and fostering an innovative, positive engineering culture.
Responsibilities
- Architect and scale end-to-end testing for complex microservices and APIs.
- Integrate AI-augmented development, predictive analytics, and automation frameworks into the CI/CD lifecycle.
- Develop AI-driven test orchestration and use AI tools for code generation, test-script creation, and automated bug triage.
- Use AI/ML-based observability platforms for predictive root cause analysis and identification of configuration bottlenecks.
- Translate complex business needs, including Quote/Order booking processes, into technical test solutions.
- Collaborate with global IT leaders, business stakeholders, sellers, partners, and product teams to deliver resilient, high-performance solutions.
- Adapt test plans to design changes and shifting business requirements in an Agile environment.
- Perform data mining for test validation and contribute to system performance and scale optimization.
- Mentor team members on AI-augmented workflows and promote a culture of innovation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- Paid vacation or flexible vacation time off, depending on employee classification
- Paid sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales roles
- Potential Cisco restricted stock unit grants
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What This Job Offers
Job Type
Full-time
Career Level
Senior
