Software Project Implantation - Finance Coordinator

KPI Solutions•Cincinnati, OH

9d•$85,000 - $110,000

About The Position

KPI Solutions is seeking a Software Project Coordinator with operational responsibilities to support new software implementation projects and provide ongoing operational support for deployed systems. The role balances project coordination, financial tracking, and day-to-day management of live production systems to help ensure successful project delivery and reliable system performance. The coordinator manages implementation activities from kickoff through go-live and handoff to operations, including schedules, resources, budgets, documentation, testing, training, data migration, and customer billing coordination. The position also serves as an operational point of contact for assigned clients, monitoring system performance and service levels, coordinating incident response and issue resolution, preparing reports, and identifying opportunities for continuous improvement. Travel is 20–30% for project implementations, client visits, and operational support. KPI Solutions specializes in warehouse automation, material handling equipment integration, and supply chain optimization software. Its solutions include WMS, WCS, WES, and custom integration services for clients in e-commerce, third-party logistics, retail distribution, manufacturing, and other logistics-intensive industries.

Requirements

Bachelor's degree in Business, Supply Chain, Computer Science, Engineering, or a related field.
3–5 years of combined experience in project coordination and operational support roles.
Experience with software systems in warehouse, distribution, or logistics environments.
Demonstrated ability to manage project work alongside ongoing operational responsibilities.
Experience supporting production systems and handling critical incidents.
Strong track record of client relationship management.

Responsibilities

Coordinate software implementation projects from kickoff through go-live and handoff to operations.
Develop and maintain project schedules, task lists, deliverable tracking, milestones, dependencies, risks, and issues across concurrent implementations.
Organize project meetings, including kickoffs, status calls, UAT sessions, and go-live planning.
Coordinate internal teams, external vendors, equipment procurement, software licensing, and third-party services.
Prepare project status reports, financial summaries, and executive dashboards; maintain project documentation.
Support change orders, scope management, contract reviews, and pricing analysis.
Build and maintain project budgets; monitor costs, forecast completion, report variances, track invoices, purchase orders, and expenses, coordinate billing milestones and customer invoicing, and calculate profitability and ROI metrics.
Coordinate data migration, functional/integration/performance/UAT testing, client training, cutover, hypercare, and stabilization activities.
Track post-implementation performance against contracted SLAs and design specifications.
Monitor production systems for performance, availability, and operational issues; serve as the primary operational contact for assigned clients.
Conduct operational health checks and performance reviews; track throughput, accuracy, uptime, and error rates.
Coordinate operational issue resolution with clients, support teams, and vendors; escalate critical issues according to procedures and SLAs.
Maintain operational documentation, including SOPs, troubleshooting guides, and configuration records.
Build client relationships, conduct operational review meetings, address concerns and escalations, coordinate enhancement requests and training, gather feedback, and advocate internally for client needs.
Monitor dashboards and real-time metrics, identify trends and performance degradation, coordinate performance tuning, track SLA compliance, support capacity planning, and coordinate maintenance windows and system upgrades.
Monitor integrations among WMS, WES/WCS, ERP, TMS, and other connected systems.
Triage and categorize operational issues; coordinate response to critical incidents, facilitate troubleshooting, communicate client updates, document incidents and resolutions, track trends, and conduct post-incident reviews.
Generate operational reports and dashboards; analyze operational and warehouse performance data; prepare quarterly business reviews and benchmark performance against industry standards and peer operations.
Identify and coordinate operational efficiency improvements, system enhancements, optimization projects, root cause analysis, best-practice sharing, lessons learned, and knowledge transfer.
Coordinate with software vendors, equipment vendors, system integrators, and third-party service providers; track vendor SLA performance and escalate issues.