Software Project Coordinator with Operational Responsibilities

KPI Solutions•Cincinnati, OH

14h•Hybrid

About The Position

KPI Solutions is seeking a Software Project Coordinator with Operational Responsibilities to support both new software implementation projects and ongoing operational support for our current project. This role combines project coordination duties with day-to-day operational management, ensuring successful project delivery while maintaining optimal performance of deployed systems. The ideal candidate thrives in a dynamic environment, balancing multiple priorities between new implementations and supporting live production systems. KPI Solutions specializes in warehouse automation, material handling equipment integration, and supply chain optimization software. We deliver end-to-end solutions including WMS, WCS, WES, and custom integration services to clients across e-commerce, 3PL, retail distribution, manufacturing, and other logistics-intensive industries.

Requirements

Bachelor's degree in Business, Supply Chain, Computer Science, Engineering, or related field
3-5 years of combined experience in project coordination and operational support roles
Experience with software systems in warehouse, distribution, or logistics environments
Demonstrated ability to manage both project work and ongoing operational responsibilities
Experience supporting production systems and handling critical incidents
Strong track record of client relationship management

Responsibilities

Coordinate software implementation projects from kickoff through go-live and handoff to operations
Develop and maintain project schedules, task lists, and deliverable tracking across multiple concurrent implementations
Organize project meetings including kickoffs, weekly status calls, UAT sessions, and go-live planning
Track project milestones, dependencies, risks, and issues; escalate appropriately
Coordinate resources across internal teams (software engineers, integration specialists, support staff) and external vendors
Prepare project status reports, financial summaries, and executive dashboards
Manage project documentation including requirements, specifications, test plans, and training materials
Support change order processing and scope management
Coordinate equipment procurement, software licensing, and third-party services
Build and maintain project budgets tracking all costs (labor, software, hardware, travel, services)
Monitor project financials daily/weekly; generate variance reports and forecast to completion
Track invoices, purchase orders, and expense reports
Coordinate billing milestone achievement and customer invoicing
Calculate project profitability metrics and ROI
Support contract reviews and pricing analysis
Coordinate data migration activities (item masters, locations, inventory, historical data)
Schedule and support testing phases: functional, integration, performance, UAT
Organize training sessions for client operations and IT teams
Coordinate go-live activities including cutover planning, hypercare support, and stabilization
Track post-implementation performance against contracted SLAs and design specifications
Monitor production systems for performance, availability, and operational issues across client base
Serve as primary operational point of contact for assigned clients
Conduct regular operational health checks and system performance reviews
Track and analyze daily operational metrics: throughput, accuracy, system uptime, error rates
Coordinate resolution of operational issues working with support teams, clients, and vendors
Escalate critical issues following defined procedures and SLAs
Maintain operational documentation including SOPs, troubleshooting guides, and configuration records
Build and maintain strong relationships with client operations teams and key stakeholders
Conduct weekly/monthly operational review meetings with assigned clients
Address client concerns, requests, and escalations in a timely professional manner
Coordinate enhancement requests and system optimization initiatives
Support client training needs for new users, refresher training, and process changes
Gather client feedback and identify opportunities for service improvement
Act as client advocate internally, ensuring their operational needs are understood and addressed
Monitor system performance dashboards and operational metrics in real-time
Identify trends, anomalies, and degradation in system performance
Coordinate performance tuning activities with technical teams
Track and report on SLA compliance (uptime, response time, transaction volume)
Support capacity planning and scaling activities as client volumes grow
Coordinate preventive maintenance windows and system upgrades
Monitor integration health between WMS,WES/WCS ERP, TMS, and other connected systems
Triage and categorize incoming operational issues (severity 1-4)
Coordinate incident response for critical production issues (severity 1/2)
Facilitate troubleshooting efforts across technical teams and vendors
Communicate status updates to clients during incident resolution
Document issues, root causes, and resolutions in ticketing system
Track issue trends and drive continuous improvement initiatives
Conduct post-incident reviews and ensure corrective actions are implemented
Generate daily/weekly/monthly operational reports for clients and internal stakeholders
Create and maintain operational dashboards showing key performance metrics
Analyze operational data to identify improvement opportunities
Track warehouse performance metrics: throughput, accuracy, productivity, equipment utilization
Monitor system performance metrics: transaction volumes, response times, error rates, uptime
Prepare quarterly business reviews (QBRs) for assigned clients
Benchmark client performance against industry standards and peer operations
Identify and drive operational efficiency improvements for clients
Coordinate implementation of process improvements and system enhancements
Support optimization projects (slotting, wave planning, labor standards, equipment utilization)
Lead or participate in root cause analysis for recurring issues
Document and share best practices across client base
Coordinate lessons learned sessions and knowledge transfer
Coordinate with software vendors (WMS, WCS providers) on support issues and enhancements
Manage relationships with equipment vendors for maintenance and support
Coordinate with system integrators and third-party service providers
Track vendor SLA compliance and performance
Escalate vendor issues and coordinate resolution