Operational Risk Coordinator

Pacific Life • Newport Beach, CA

1d • Onsite

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a Operational Risk Coordinator. This role will be 4 days onsite in Newport Beach, CA. As Operational Risk Coordinator, you'll support the execution and continuous improvement of governance, risk, and compliance processes, including issue management, remediation tracking, risk acceptances, and oversight reporting. The role helps improve GRC platforms, develop reporting and analytics, and deliver insights through dashboards and management reporting. Working closely with Internal Audit, risk leaders, and business stakeholders, you'll support governance activities, drive process improvements, and promote consistent risk management practices across the organization.

Requirements

• Bachelor's degree in Business, Risk Management, Information Systems, Finance, or equivalent work experience
• Experience supporting issue management, remediation tracking, governance processes, or risk management programs
• Experience working with data and reporting
• Good organizational, coordination, and stakeholder management skills
• Good written and verbal communication skills

Nice To Haves

• Experience working with applications such as Archer and/or ServiceNow
• 2 years of experience in Governance, Risk & Compliance (GRC), Operational Risk, Internal Audit, Compliance, or a related discipline
• Experience with Power BI or other reporting and analytics platforms
• Familiarity with operational risk, issue management, policy management, governance frameworks, and cybersecurity
• Professional certifications such as CRISC, CISA, CISM, PMP, or related credentials

Responsibilities

• Coordinate issue management activities, including remediation tracking, risk acceptances, and governance reporting
• Improve GRC platforms and processes, supporting system enhancements, data quality, and operational efficiency
• Assist with user training and support for Archer and Power BI reporting, helping teams use platform capabilities effectively
• Develop risk and compliance reporting, including dashboards, metrics, and management insights
• Support audits and governance activities by coordinating evidence requests, remediation efforts, and stakeholder engagement
• Facilitate cross-functional collaboration across risk, compliance, technology, audit, and business teams to support GRC initiatives

Benefits

• Medical, Dental, Vision
• Wellbeing Reimbursement Account
• Generous paid time off options
• Paid Time Off
• Holiday Schedules
• Financial Planning Time Off
• Paid Parental Leave
• Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level