Software Engineer II - Seller Experience

StubHub•New York, NY

21h•$165,000 - $200,000•Hybrid

About The Position

StubHub is seeking a Software Engineer II for the Seller Experience team. The role builds customer-facing features and supporting services that make selling tickets simple, transparent, and dependable. The engineer translates complex processes into understandable experiences and works closely with product managers, designers, and engineers across StubHub. The position owns scoped features from technical design through production, makes considered engineering decisions, and helps ensure that seller-facing information accurately reflects underlying processes. Work includes experiences for understanding payments and charges, submitting and tracking disputes, and resolving issues through self-service, along with APIs and services that provide consistent information across seller touchpoints. The position is hybrid, with three days in the office and two days remote, and is based in New York, NY or Aliso Viejo, CA.

Requirements

At least 3 years of professional software development experience.
Experience building and maintaining production software using a language such as C# or Java.
Experience developing APIs and working with databases, service integrations, and distributed systems.
Experience delivering features from requirements and technical design through testing, deployment, and production support.
Strong problem-solving skills, including investigating issues across systems and handling failure scenarios.
Ability to write maintainable code and meaningful automated tests, with attention to correctness, reliability, and performance.
Ability to collaborate effectively with engineering and product partners to deliver customer-focused solutions.

Nice To Haves

Experience building customer-facing web applications with a modern JavaScript or TypeScript framework.
Experience developing products that simplify complex processes or help customers make informed decisions.
Experience building asynchronous workflows and maintaining consistent information across multiple systems.
Experience using customer feedback and product data to improve usability and reliability.

Responsibilities

Design, build, test, and launch features that make selling more intuitive, transparent, and reliable.
Turn complex information and workflows into clear status updates, useful explanations, and simple next steps.
Build experiences that help sellers understand payments and charges, submit and track disputes, and resolve common issues through self-service.
Develop APIs and services that deliver accurate, consistent information across seller touchpoints.
Collaborate with product, design, and partner engineering teams to understand seller needs, clarify requirements, and evaluate technical tradeoffs.
Own delivery of scoped features, communicate progress and dependencies, and follow through on production quality.
Improve reliability through automated testing, monitoring, debugging, and root-cause analysis.
Contribute to code reviews and technical discussions, share knowledge, and incorporate feedback.