Seller Experience Manager

RBGlobal•Westchester, IL

1d•$112,000 - $120,000

About The Position

The Seller Experience Manager drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational leadership for a team of Seller Experience Specialists. The role ensures sellers receive exceptional service through clarity, courtesy, consistency, and service standards; champions process improvements; drives cross-functional alignment; and serves as the escalation point for complex issues. The manager partners with Sales leadership to position seller experience as a market differentiator and align initiatives with revenue growth and organizational priorities. This people leader owns the seller experience program and translates its strategic vision into day-to-day team execution. The role defines and executes strategy, recruits and develops specialists, oversees seller journey processes and improvement projects, monitors performance metrics, and reports progress to senior leadership. It also anticipates risks and resolves escalations while maintaining trust throughout the specialist and seller journey. The work takes place in a standard office environment, with regular collaboration across in-market and remote team members. Travel of 10–20% is required for team, stakeholder, and site engagements. The role is non-physical in nature and involves periods of sitting or standing.

Requirements

Bachelor’s degree in business, marketing, or a related field, or equivalent experience.
At least 5 years of experience in customer experience, customer success, or sales enablement roles.
At least 2 years of supervisory or team lead experience.
Proven ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level.
Strong process optimization skills, data-driven decision-making, and analytical expertise.
Ability to influence across functions and build alignment with senior stakeholders.
Experience with CRM platforms, including Salesforce.
Ability to travel 10–20% for team, stakeholder, and site engagements.

Responsibilities

Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities within the assigned region.
Recruit, coach, and develop Seller Experience Specialists; foster accountability, innovation, excellence, and seller focus; set goals, manage performance, and coach future leaders.
Partner with Sales, Operations, Finance, Marketing, and Data teams to integrate seller experience into company initiatives and represent the seller in strategic planning and decision-making.
Supervise end-to-end seller journey processes for accuracy, timeliness, and compliance.
Oversee projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden.
Monitor KPIs, including NPS, SLA compliance, and engagement metrics; translate insights into improvements and report progress to senior leadership.
Anticipate challenges and resolve escalations quickly while maintaining trust throughout the specialist and seller journey.