Seller Experience Manager

RBGlobal • Westchester, FL

1d

About The Position

The Seller Experience Manager drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands-on operational leadership for a team of Seller Experience Specialists. The role ensures sellers receive exceptional service through clarity, courtesy, consistency, and service keys; champions process improvements; drives cross-functional alignment; and serves as the escalation point for complex issues. The Manager partners with Sales leadership to position seller experience as a market differentiator and align initiatives with revenue growth and organizational priorities.

This people leader owns the seller experience program and translates its strategic vision into day-to-day team execution. The role defines regional strategy, develops the team, oversees seller journey processes and improvement projects, monitors performance metrics, and reports progress to senior leadership. It also requires 10–20% travel for team, stakeholder, and site engagements. The work takes place in a standard office environment and involves regular collaboration with in-market and remote team members.

Requirements

• Bachelor’s degree in business, marketing, or a related field, or equivalent experience.
• At least 5 years of experience in customer experience, customer success, or sales enablement roles.
• At least 2 years of supervisory or team lead experience.
• Ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level.
• Strong process optimization skills, data-driven decision-making, and analytical expertise.
• Ability to influence across functions and build alignment with senior stakeholders.
• Experience with CRM platforms, including Salesforce.
• Ability to travel 10–20% for team, stakeholder, and site engagements.

Responsibilities

• Define and execute seller experience strategy in support of business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities.
• Recruit, coach, and develop Seller Experience Specialists; set goals, manage performance, foster accountability and excellence, and coach future leaders.
• Partner with Sales, Operations, Finance, Marketing, and Data teams to incorporate seller experience into company initiatives and represent the seller in strategic planning and decision-making.
• Oversee end-to-end seller journey processes for accuracy, timeliness, and compliance.
• Lead complex projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden.
• Monitor KPIs, including NPS, SLA compliance, and engagement metrics; turn insights into actionable improvements and report progress to senior leadership.
• Anticipate challenges and resolve escalations quickly while maintaining trust throughout the specialist and seller journey.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager