Sr. Program Manager - Seller Experience (Remote)

Trace3•Irvine, CA

3d•Remote

About The Position

The Sr. Program Manager, Seller Experience, owns the end-to-end experience of Trace3's sellers and leads efforts to remove friction across the sales process. The role builds and manages a seller listening program, identifies productivity barriers, and turns insights into prioritized process and technology improvements. It drives initiatives from analysis and design through documentation, training, adoption, and measurable business impact. The role develops seller productivity benchmarks and operational health metrics, oversees intake of seller-related tools, systems, and process enhancement requests across Revenue Operations, and partners with HR, IT, and Revenue leaders on seller onboarding, ramp acceleration, change management, and adoption. Success is measured by seller adoption, productivity gains, and improvements in sales performance.

Requirements

Bachelor's degree required.
At least 7 years of experience in Sales Operations, Revenue Operations, Business Operations, Process Improvement, Sales Enablement, or a related function.
At least 3 years leading enterprise programs from strategy through execution.
Proven track record leading process improvement initiatives from discovery and analysis through implementation, documentation, training, change management, and measurable adoption.
Strong analytical and quantitative skills, including establishing performance baselines, defining success metrics, and communicating insights to executive stakeholders.
Experience working with CRM, ERP, sales enablement, and related business systems, with a strong understanding of seller workflows and revenue processes.
Experience partnering cross-functionally with Sales, People Operations, IT, Marketing, Finance, and other business functions to drive organizational change.
Experience supporting onboarding, training, certification, adoption, or enablement programs that improve employee productivity and performance.
Demonstrated ability to influence stakeholders and drive alignment across organizations without direct authority.
Strong executive presence and exceptional written, verbal, and presentation skills, including presenting recommendations and results to senior leadership.
Highly organized, able to manage multiple priorities and drive results in a fast-paced, evolving environment.

Nice To Haves

Advanced degree.
Lean, Six Sigma (Yellow Belt or higher), or comparable process improvement training and experience.
Experience building and operating customer, employee, or seller experience programs, including structured feedback and listening mechanisms.
Experience designing and managing structured feedback programs such as advisory boards, seller councils, surveys, voice-of-the-customer programs, or workflow observations.

Responsibilities

Build and lead a seller advisory board nominated by regional sales leaders, representing the voice of the field within Revenue Operations.
Gather and analyze seller feedback, workflow observations, and productivity data to identify barriers to selling effectiveness.
Measure and monitor seller satisfaction and experience across regions, segments, and roles.
Maintain a prioritized backlog of seller productivity opportunities and improvement initiatives.
Lead continuous improvement initiatives that streamline sales processes, reduce administrative burden, and improve seller productivity.
Evaluate current processes, identify inefficiencies, and design scalable solutions that deliver measurable business outcomes.
Establish and maintain process documentation, standards, and governance practices across Revenue Operations.
Drive rollout, training, and adoption of new processes, tools, and capabilities.
Manage intake, prioritization, and roadmap planning for seller-facing process and technology improvements.
Define and maintain KPIs related to seller productivity, adoption, effectiveness, and experience.
Develop reporting and performance benchmarks to track the impact of Revenue Operations initiatives.
Measure and communicate realized business value, including productivity gains, process efficiencies, and adoption outcomes.
Partner with leadership to identify trends, risks, and opportunities to improve sales execution.
Partner with POH, Sales Leadership, and IT to improve new seller onboarding and ramp.
Develop frameworks, measurements, and programs that accelerate new sellers’ time to productivity.
Support role-based enablement, certification, and readiness programs aligned with sales motions and business objectives.
Monitor ramp effectiveness and recommend enhancements based on performance data and seller feedback.
Lead change management for Revenue Operations initiatives, promoting successful adoption and sustained behavioral change.
Develop communication, training, and reinforcement strategies to maximize seller engagement and utilization.
Represent sellers in cross-functional decisions, ensuring seller productivity and experience are considered in prioritization and trade-offs.
Establish adoption measures and accountability mechanisms to validate success and business impact.
Partner with Sales Leadership, HR, Marketing, IT, Finance, Customer Experience, and Transformation teams to deliver seller-focused solutions.
Build alignment across stakeholder groups and influence outcomes without direct authority.