Social Work Supervisor (Bilingual in Russian/English) - Russian Holocaust Survivor Program

Elder Care•New York, NY

About The Position

The Social Work Supervisor oversees casework services for the Russian Holocaust Survivor Program. The role provides weekly individual, trauma-informed supervision to social work staff and interns; supports employee onboarding, training, coaching, performance evaluation, and improvement plans; and provides person-centered, trauma-informed casework and case-management services to clients. Services include assessment, information and referral, assistance with entitlement and benefit applications, case planning, arranging services, advocacy, and supportive counseling. The supervisor provides case coverage, maintains knowledge of programs, benefits, and psychosocial topics relevant to the client population, and shares relevant information with staff. The position also helps organize and facilitate client activities and events; maintains client monitoring and recordkeeping systems; reviews case records for quality assurance; and prepares statistical and grant-related reports. The supervisor ensures work complies with organizational and departmental guidelines and timelines, substitutes for the director when needed, completes mandatory compliance training, and supports the organization’s mission and workplace policies. The position supervises volunteers in friendly visiting and telephone reassurance programs, interviews volunteer candidates, attends volunteer team meetings, and facilitates volunteer group activities. The schedule includes 2–3 days working from home/office. Salary is $71,500–$73,900 per year, commensurate with experience.

Requirements

Master of Social Work (MSW) required.
Experience providing casework services.
Able to work with clients with mental health diagnoses.
Working knowledge of Microsoft Office Suite and other technology.
Able to work independently.
Excellent communication skills.
Excellent customer service skills.

Nice To Haves

Licensed Master Social Worker (LMSW) preferred.
Experience in supervision preferred.

Responsibilities

Review intakes and assign new client cases to Case Managers.
Provide weekly individual supervision from a trauma-informed perspective to social work staff and social work interns.
Assist with onboarding, training, and coaching of new employees.
Complete annual staff performance appraisals, evaluate worker performance on an ongoing basis, and conduct performance improvement plans and disciplinary action when appropriate.
Provide person-centered, trauma-informed casework and case-management services, including assessment, information and referral, assistance with applications for entitlements and benefits, case planning, arranging services, advocacy, and supportive counseling.
Provide case coverage for workers who are out of the office.
Develop and maintain knowledge of programs, benefits, and psychosocial topics relevant to the client population and disseminate relevant information to staff.
Organize, facilitate, and assist with social, recreational, and other group activities and events for clients.
Develop and maintain client monitoring and recordkeeping systems using the client database.
Review case records for quality assurance.
Prepare monthly statistical reports and provide additional data for grant funding and other reports as requested.
Ensure work is completed within organizational and departmental guidelines and timeframes.
Substitute for the director in the director’s absence.
Complete annual mandatory training in a timely manner, including training on sexual harassment prevention, IT security, compliance, OSHA, and HIPAA.
Supervise volunteers in friendly visiting and telephone reassurance programs, interview new candidates, attend HSP volunteer team meetings, and facilitate volunteer group activities.
Support the organization’s mission and maintain positive relationships with coworkers.
Adhere to organizational policies regarding absenteeism and appearance.