Social Work Aide III (Float Team)

University of Illinois Chicago•Springfield, IL

1d•Hybrid

About The Position

This position assists care coordinators in providing services for the Division of Specialized Care for Children’s programs in accordance with HFS, UIC, and DSCC administrative rules and policies, with supervisory assistance from the Assistant Director of Operations of Core/Connect Care/Home Care when appropriate. The FPCA will be temporarily assigned to a specific program within a geographic area. Technical training and support will be provided by Core/Home Care Regional Managers, Assistant Regional Managers, care coordinators, and Central Administrative Office departments, when appropriate.

Requirements

Two years of work experience comparable to a Social Work Aide II.
The two-year qualification may be met through any combination of work experience providing knowledge of human behavior and the ability to work with a variety of people or understand people's needs and feelings in a public/customer-service environment, and college coursework in social or behavioral sciences or a related field.
College coursework is credited at 15 semester hours for six months of experience and 30 semester hours for one year, or the proportional equivalent.
Illinois residency is required within 180 days of employment.

Responsibilities

Assist Care Coordinators and families with care coordination activities, including referrals to other resources and arranging medical services for applicants and recipients.
Update records, upload documents, transmit demographic and medical social information, and complete forms and letters in support of care coordination services.
Receive, process, and route incoming and outgoing applicant and recipient correspondence, reports, and other materials.
Gather written documentation to support determinations of DSCC Core financial eligibility.
Assist Care Coordinators and families with private and public health insurance through benefits management practices.
Help establish DSCC outreach programs and independently represent the program at events throughout the Regional Office area, including health fairs and community organizational meetings.
Arrange interpreter or translation services and, when appropriate to the area of expertise, provide bilingual translation for staff working with children and families with Limited English Proficiency through in-person, telephone, and written interactions.
Receive and appropriately process telephone and in-person inquiries from applicants, recipients, families, providers, and the public about DSCC program services, including referrals to other resources when callers are ineligible for DSCC.
Participate in DSCC staff meetings and training sessions.
Perform other related duties and participate in special projects as assigned.