Social Services Program Manager (8874)

The Salvation Army•Port Charlotte, FL

1d•Onsite

About The Position

The Social Services Program Manager supervises and coordinates day-to-day social service operations at the Arcadia and Port Charlotte locations. Programs in Port Charlotte include One Stop for Care (“The Village”), Pathway of Hope, Baby Boutique, Choice Pantry, SAHelp, and emergency canteen services; programs in Arcadia include Baby Boutique, Choice Pantry, and SAHelp. The work schedule is equally divided between the two locations, with hours and days varying. The role leads program staff and oversees case management, client eligibility, service coordination, referrals, and accurate, confidential records across both locations. It also builds community partnerships, secures resources and funding, and manages public relations and volunteer services for social service programs. The manager ensures consistent case-management documentation and required HMIS and Pathway of Hope data entry. The position requires a master’s degree in Social Work or a related field and four years of progressively responsible social services experience, including at least one year in a supervisory capacity, or an equivalent combination of training and experience. A valid state driver’s license is required. The role may involve short-distance travel to meetings and other Salvation Army facilities. Duties are usually performed seated, with occasional standing or walking; limited physical effort, including lifting or carrying objects under 25 pounds, is required for 5–10% of work time. Employees must not undermine The Salvation Army’s religious mission.

Requirements

Master’s degree from an accredited college or university in Social Work or a related field, and four years of progressively responsible social services experience, including at least one year in a supervisory capacity; or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
Valid state driver’s license.
Ability to work across Arcadia and Port Charlotte locations; the schedule is equally divided between them and hours and days vary.
Ability to meet the limited physical requirements of the role, including walking, standing, and lifting or carrying objects under 25 pounds for 5–10% of work time.

Responsibilities

Supervise and coordinate day-to-day social service operations at the Arcadia and Port Charlotte locations.
Lead program staff and oversee case management, client eligibility, service coordination, referrals, and confidential records across both locations.
Build community partnerships and secure resources and funding for social service programs.
Manage public relations and volunteer services for social service programs.
Ensure consistent case-management documentation and required HMIS and Pathway of Hope data entry.
Assign, train, and supervise staff; monitor work for accuracy and compliance; conduct performance evaluations; and make salary and hiring or firing recommendations.
Oversee client interviews and eligibility decisions, review case records, support social service workers with escalated cases or absences, and maintain confidentiality and compliance with program requirements.
Identify funding opportunities; prepare grant proposals and funding requests; monitor program funds, expenditures, budgets, and grant restrictions; and prepare statistical, fiscal, payroll, and funder reports.