Social Services Coordinator
About The Position
The Social Services Coordinator provides post-hospital care to guests experiencing homelessness as they transition from an acute care hospital. The role uses professional experience and independent judgment to perform complex tasks, support organizational goals, assess guest needs, and help ensure program objectives are met. The coordinator also serves as a community and organizational resource on healthcare and housing issues. The position is in the Recuperative Care department, based in Pico Union, Los Angeles, and reports to the Social Services Manager. It is classified as non-exempt. The listed pay is $26.44 per hour; the work shift is pending. National Health Foundation addresses social determinants of health through programs focused on food access, housing and post-hospital care, the built environment in Historic South Los Angeles, and education and support for pregnant and parenting teens.
Requirements
- Bachelor’s degree required.
- At least three years of relevant experience in healthcare delivery, hospital education, social services, or a similar field.
- Ability to present information effectively and respond to questions from directors, case managers, and hospital discharge planners.
- Excellent oral and written communication skills.
- Positive and professional attitude.
- Strong time-management and organizational skills.
- Computer proficiency in MS Word, Excel, Outlook, and PowerPoint, as well as proficient typing skills.
- Reliable transportation.
- TB test required.
- Fingerprint live scan/background check required.
Nice To Haves
- Master’s degree in social work preferred.
- Bilingual Spanish preferred.
Responsibilities
- Complete needs assessments and care plans in a timely manner; make referrals and coordinate services such as mental health care and housing.
- Facilitate guest discharges and locate housing; complete discharge notes, communicate with community partners, and conduct warm handoffs when appropriate.
- Maintain the proprietary CRM database and partner contacts daily; complete Coordinated Entry System (CES) documents, HMIS records, and other required compliance documentation.
- Use the bed board application to determine census capacity for operational planning, including meal planning.
- Provide emergency-service referrals, including referrals related to domestic violence, human trafficking, and sexual assault, and conduct warm handoffs when appropriate.
- Attend care coordination meetings and collaborate with the nursing team on weekly guest case conferences.
- Apply harm-reduction practices during guest searches for contraband or illegal substances when applicable; support appropriate interventions, including de-escalation, Crisis Prevention, and motivational interviewing.
- Engage with guests through daily check-ins and build rapport and trust.
- Manage a caseload of at least 25 guests, with flexibility to take on more based on facility needs.
- Conduct home visits when necessary to track guest progress after transition and, when applicable, Rapid Rehousing (RRH) housing progress.
- Adhere to administrative hours to complete required documentation.
- Maintain a positive, professional image and follow the organizational dress code.
- Multitask and collaborate with external case managers to provide services and support to guests.
- Triage and intervene when guest behavioral concerns arise.
- Follow funder and company operating standards, procedures, regulations, and best practices to maintain compliance.
- Adapt to schedule changes as needed to meet facility needs.
- Complete additional duties as assigned and follow NHF policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
