Social Services - Social Services Coordinator

Active Day • Lowell, MA

3d

About The Position

The Social Services Coordinator plans, organizes, develops, and delivers social services to meet the needs of members and their families or caregivers. The role conducts social service assessments and summaries and provides case management addressing members’ psychosocial and socio-economic needs. The coordinator works regularly with the Center Director and clinical team to support comprehensive, quality care while following HIPAA requirements and applicable state laws and regulations. The position supports multiple Active Day centers and may assist members directly as needed.

Requirements

• Must be licensed or certified by the MA Board of Registration of Social Workers.
• Minimum of one year of social work experience in a health care facility; experience with seniors and/or adults with disabilities is strongly preferred.
• Knowledge of applicable state and federal environmental and OSHA regulations.
• Strong collaboration skills across all levels of staff.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Excellent time-management skills and a proven ability to meet deadlines.
• Ability to thrive in a collaborative team environment.
• Good computer skills.
• Ability to step in and help the team as needed to support members.

Nice To Haves

• Health care facility social work experience with seniors and/or adults with disabilities is strongly preferred.

Responsibilities

• Provide case management and coordinate internal and external ancillary services for members and families.
• Coordinate with the Nurse Manager and/or clinical team to develop and implement member care plans.
• Participate in Safety and Quality Assurance Committees; establish and schedule Member Council meetings and Caregiver Support Groups; participate in interdisciplinary care plans and record clinical notes as required.
• Evaluate referred members for admission appropriateness and assist with referrals to other agencies when members are unsuitable or become unsuitable for the Center.
• Explore and evaluate members’ financial situations and help them access appropriate resources, as needed.
• Ensure compliance with company policies and procedures and applicable regulatory requirements; prepare required paperwork.
• Maintain written communication with members and families and facilitate counseling through support groups and individual sessions.
• Maintain accurate member and social services files and records; provide billing, transportation, and referral information as needed.
• Participate in community outreach, communicate with health and social service providers, respond to prospective-member inquiries, and take part in Center marketing activities.
• Assist members as needed with hygiene, meals, ambulation, arrivals and departures, and social activities.
• Perform additional duties or responsibilities that management may deem necessary.

Benefits

• Paid Time Off (PTO)
• Medical and vision coverage
• Dental coverage
• 401(k)
• Opportunity to work in an environment with colleagues passionate about serving members

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed