Social Services - Social Services Coordinator

Active Day•Lowell, MA

About The Position

The Social Services Coordinator plans, organizes, develops, and delivers social services to meet the needs of members and their families or caregivers. The role conducts social service assessments and summaries and provides case management to address members’ psychosocial and socioeconomic needs. The Coordinator communicates regularly with the Center Director and clinical team to support comprehensive, high-quality care delivered in accordance with HIPAA and applicable state laws and regulations. Duties may be expanded as management deems necessary.

Requirements

Must be licensed or certified by the Massachusetts Board of Registration of Social Workers.
At least one year of social work experience in a health care facility.
Knowledge of applicable state and federal environmental and OSHA regulations.
Strong collaboration skills across all levels of staff.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong time management skills and a demonstrated ability to meet deadlines.
Ability to thrive in a collaborative team environment.
Good computer skills.
Ability to step in and help the team as needed to support members.

Nice To Haves

Experience working with seniors and/or adults with disabilities is strongly preferred.

Responsibilities

Provide case management and coordinate internal and external ancillary services for members and families.
Coordinate with the Nurse Manager and clinical team to develop and implement member plans of care.
Participate in Safety and Quality Assurance Committees and establish and schedule Member Council meetings and Caregiver Support Groups.
Participate in interdisciplinary team care planning and record clinical notes as required.
Evaluate prospective members referred to the Center for admission appropriateness.
Assist with referrals to other agencies when a person is not appropriate, or becomes inappropriate, to participate as a Center member.
Explore and evaluate members’ financial situations and assist them in accessing appropriate resources.
Ensure compliance with company policies, procedures, and applicable regulatory requirements; prepare required paperwork.
Maintain written communication with members and families, and facilitate counseling through support groups and individual sessions.
Maintain accurate files and records concerning members and social services.
Provide billing, transportation, and member referral information as needed.
Participate in community outreach, including communication with health and social service providers and responding to prospective member inquiries.
Participate in Center marketing activities.
Assist members as needed with hygiene, meals, ambulation, arrivals and departures, and social activities.