Social Service Program Manager- 11-070 - SC/ East Los Angeles Temple

The Salvation Army Southern California•Los Angeles, CA

11d

About The Position

The East LA Temple Corps Social Services Program Manager provides direct oversight of social services programs and service-based community programming, operations, and connections. In collaboration with Corps Officers, staff, community partners, and outside agencies, the manager develops and implements programs and projects responsive to community needs, with a focus on strategic leadership and program development. The role oversees assigned staff and volunteers, maintains organizational records, and prepares required reports.

Requirements

Five years of professional work experience at the equivalent level.
Experience working with the public, outside donors, and clients; good customer relations experience.
Receive and/or maintain an up-to-date Food Handler Certificate.
High degree of experience using computer applications and platforms, including database management software and basic office software such as Word, Excel, and PowerPoint or equivalents.
Ability to maintain highly restrictive and confidential information.
Ability to exercise independent judgment and apply technical knowledge.
Excellent oral and written communication ability.
Superior interpersonal skills to create and maintain effective relationships.
Ability to adapt to rapid changes in environment, structures, and assignments while maintaining a solution-oriented focus.
Self-motivated, conscientious, resourceful, creative, self-directed, and able to work independently.
Ability to meet deadlines and perform to high-level performance expectations.
Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or sometimes continuously; lift up to 50 pounds; grasp, push, and pull objects such as file-cabinet drawers; reach overhead; and operate a computer, fax, and telephone.

Nice To Haves

Bachelor’s degree from an accredited college or university in social services, business administration, or a related field is preferred; equivalent work experience may be considered.
Familiarity with WellSky and HSMI systems.
Ability to speak both English and Spanish.

Responsibilities

Administer assigned staff and volunteers, including scheduling, time-clock management, training, onboarding, evaluations, and corrective measures in coordination with the Corps Officer/Administrator.
Coordinate with Corps Officers to establish annual events, including Back to School, Thanksgiving Meals, and Christmas Assistance.
Create, implement, and monitor budgets for social service programs, projects, and events.
Promote services with agencies and the community, and connect partner programs, agencies, and organizations for referrals or resources.
Oversee, coordinate, and work with Food Pantry Program staff and volunteers; secure and schedule food and non-food donations with approved retailers.
Oversee client-based programs, appointments, and case management services with staff or independently.
Ensure MOUs/MOAs remain current and comply with organizational policies, funder requirements, and applicable regulations; monitor obligations and coordinate timely, accurate reporting and documentation.
Maintain up-to-date records in the Salvation Army database/client tracking system WellSky, following Salvation Army and HIPAA standards for computer and written files.
Follow mandated reporting procedures required by local law enforcement, protective agencies, and Salvation Army processes, and adhere to The Salvation Army’s National Social Services Standards.
Submit timely statistical reports and maintain accurate records concerning financial assistance and gifts-in-kind, people assisted and services rendered, and volunteer numbers and hours.
Complete and submit government reports on time, if applicable, and track spending of government and private monetary donations for Social Service Programs.
Attend internal and external meetings and training that support or improve community programs and services, including events, collaborations, Advisory Board meetings, and other assigned meetings or training.
Drive and pick up donations for the site as needed.
Perform other duties as assigned by the Corps Officers.