Social Service Program Manager- 11-070 - SC/ East Los Angeles Temple

Salvation Army Careers•Los Angeles, CA

11d

About The Position

The East LA Temple Corps Social Services Program Manager provides direct oversight of social services programs and service-based community programming, operations, and connections. The role develops and implements programs responsive to community needs in coordination with Corps Officers, staff, community partners, collaborators, and outside agencies. The manager is responsible for assigned staff and volunteer administration, program budgets and records, required reporting, and compliance with organizational standards and applicable requirements.

Requirements

Five years of professional work experience at the equivalent level.
Experience working with the public, outside donors, and clients.
Good customer relations experience.
Receive or maintain an up-to-date Food Handler Certificate.
High degree of experience using computer applications and platforms, including database management software and basic office software such as Word, Excel, and PowerPoint or equivalents.
Ability to maintain highly restrictive and confidential information.
Ability to exercise independent judgment and apply technical knowledge.
Excellent oral and written communication skills.
Superior interpersonal skills and ability to create and maintain effective relationships.
Ability to adapt to rapid changes in environment, structures, and assignments while maintaining a solution-oriented focus.
Self-motivated, conscientious, resourceful, creative, self-directed, and able to work independently.
Ability to meet deadlines and perform to high expectations.
Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or sometimes continuously; lift up to 50 pounds; grasp, push, and pull objects such as file cabinet drawers; and reach overhead.
Ability to operate a computer, fax machine, and telephone.

Nice To Haves

Bachelor's degree from an accredited college or university in social services, business administration, or a related field; equivalent work experience may be considered.
Familiarity with WellSky and HSMI systems.
Ability to speak both English and Spanish.

Responsibilities

Administer assigned staff and volunteers, including scheduling, time-clock management, training, onboarding, evaluation, and corrective measures in coordination with the Corps Officer or Administrator.
Coordinate with Corps Officers to establish annual events, including Back to School, Thanksgiving Meals, and Christmas Assistance.
Create, implement, and monitor budgets for social service programs, projects, and events.
Promote internal services to other agencies and the general community.
Connect partner programs, agencies, and organizations for referrals or resource provision.
Oversee and coordinate the Food Pantry Program with staff and volunteers.
Secure and schedule food and non-food donations with approved retailers.
Oversee client programs, appointments, and case management services, working with staff or independently.
Ensure MOUs and MOAs remain current and comply with organizational policies, funder requirements, and applicable regulations; monitor obligations and coordinate timely submission of accurate reports and documentation.
Maintain current records in the Salvation Army database and client tracking system WellSky in accordance with Salvation Army and HIPAA standards, including computer and written files.
Follow mandated reporting procedures required by local law enforcement, protective agencies, and The Salvation Army's internal processes, and adhere to The Salvation Army's National Social Services Standards.
Submit timely statistical reports and maintain accurate documentation and data on financial assistance and gifts-in-kind, persons assisted and services rendered, and volunteers and hours provided.
Complete and submit government reports in a timely manner, if applicable, and track spending of government and private monetary donations designated for social service programs.
Attend internal and external meetings and training that support or improve community programs and services, including community events, collaborations, Advisory Board meetings, and other assigned meetings or training.
Drive and pick up donations as needed for the site.
Perform other duties as assigned by the Corps Officers.