Social Service Coordinator

Better Tomorrows•Pottstown, PA

About The Position

The Social Service Coordinator facilitates services that positively enhance the quality of life for affordable housing residents. The role promotes cultural appreciation, diversity, resident involvement, and a safe, positive living environment. It provides basic case management and coordinates programs and events across Better Tomorrows’ five core focus areas: health, wellness and nutrition; academic support; financial literacy; job readiness; and social and community engagement. The position is based at Rolling Hills Apartments in Pottstown, Pennsylvania, within the Impact and Service Delivery department. The schedule is 10:00 a.m. to 6:00 p.m., Monday through Friday, for 35 hours per week. Occasional evening or weekend work may be needed for special events. The role has no supervisory responsibilities.

Requirements

One to three years of work experience in social services or a related field.
High school diploma or GED.
Proficiency in Google Workspace, Microsoft Office Suite, and general computer software.
Strong written and verbal communication skills.
Project-planning skills and knowledge.
Ability to work independently and manage priorities effectively.

Nice To Haves

Bachelor’s degree in Social Work, Education, or a related field.
Knowledge of data systems.

Responsibilities

Facilitate or coordinate programs, activities, and social services for children and adults, using community resources and agencies.
Coordinate out-of-school-time programs, including after-school and summer programs, using Better Tomorrows curriculum or community partnerships.
Provide resident education programs focused on educational achievement and engagement.
Coordinate job-readiness and financial-literacy programs that support economic stability and self-sufficiency, including resume assistance, technical and computer skills, and budgeting and savings.
Coordinate health and wellness programs that promote physical and mental health and general well-being.
Coordinate social engagement events, including holiday and recreational events, and other programs that build safe and strong communities.
Develop additional programs and services based on community needs and compliance requirements.
Develop community partnerships and engage volunteers to facilitate or support programming.
Lead on-site food distribution programs, such as food banks, hot meals, or other food donations, to help ensure residents have access to food resources.
Create service goals and plans with residents, support residents in achieving those goals, monitor progress, and conduct wellness checks.
Develop and use resource files to refer residents to needed services and follow up on referrals.
Use data systems daily to track case management progress, demographic information, and monthly program attendance.
Prepare and distribute monthly community newsletters and calendars door-to-door to residents.
Provide customer service to the partner property management company, including helping residents comply with lease requirements.
Follow Healthy Homes Program procedures to support resident compliance with housing inspections.
Manage, track, and use the site budget in accordance with Better Tomorrows financial procedures.
Provide technical assistance to resident associations, if applicable.
Attend mandatory training and conferences as required by site compliance; these may require overnight stays, with notice provided.
Perform other duties as assigned by a Better Tomorrows manager.

Benefits

Comprehensive medical, dental, and vision insurance for the employee and dependents.
401(k) plan with a company match.
Fifteen days of vacation accrued annually.
Five sick days.
Two personal days.
Paid birthday.
Thirteen paid holidays.
Employer-paid basic life insurance equal to one times annual salary, up to $50,000.
Life insurance and disability insurance.
$500 sign-on bonus upon successful completion of 90 days of employment.