Social Media Specialist - US Customer Care

Fossil Group • Richardson, TX

15d

About The Position

Fossil Group is seeking a motivated, customer-focused Social Media Specialist to join its Customer Care team. The role monitors and responds to customers across Facebook, Instagram, X, TikTok, Pinterest, YouTube, and other social media platforms for Fossil Group’s active brands. The specialist helps customers, resolves concerns, and represents the brands while delivering exceptional service. It is an opportunity for someone with retail or customer service experience to develop digital customer engagement skills in a fast-paced environment.

Requirements

• Familiarity with major social media platforms and digital customer engagement.
• 1–2 years of retail or customer service experience.
• Strong written communication, grammar, and interpersonal skills.
• Attention to detail and resourcefulness in developing creative solutions.
• Strong analytical skills and the ability to resolve customer concerns effectively.
• Ability to collaborate with internal teams to resolve issues and meet business goals.
• Comfort working in a fast-paced environment and willingness to learn new tools and processes.
• Strong multitasking, research, and time-management skills.

Nice To Haves

• CRM knowledge is preferred.
• Spanish/English bilingual skills are strongly preferred.

Responsibilities

• Monitor customer interactions across Facebook, Instagram, X, TikTok, Pinterest, YouTube, and other social media platforms.
• Respond to customers and provide exceptional service while representing Fossil Group’s active brands.
• Resolve customer concerns, collaborating with internal teams when needed to address issues and meet business goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed