Social Media Specialist - US Customer Care

Fossil Group • Richardson, TX

14d

About The Position

Fossil Group is seeking a motivated, customer-focused Social Media Specialist to join its Customer Care team. The role monitors and responds to customers across Facebook, Instagram, X, TikTok, Pinterest, YouTube, and other social media platforms for the company’s active brands. The specialist helps customers and represents the brands by delivering exceptional service in a fast-paced environment. The position offers an opportunity for someone with retail or customer service experience to develop skills in digital customer engagement.

Requirements

• Familiarity with major social media platforms and digital customer engagement.
• 1–2 years of retail or customer service experience.
• Strong written communication, grammar, and interpersonal skills.
• Attention to detail and resourcefulness in finding creative solutions.
• Strong analytical skills and ability to resolve customer concerns effectively.
• Ability to collaborate with internal teams to resolve issues and meet business goals.
• Comfort working in a fast-paced environment and willingness to learn new tools and processes.
• Strong multitasking, research, and time-management skills.

Nice To Haves

• CRM knowledge preferred.
• Spanish/English bilingual skills strongly preferred.

Responsibilities

• Monitor and respond to customers across Facebook, Instagram, X, TikTok, Pinterest, YouTube, and other social media platforms.
• Resolve customer concerns effectively and provide exceptional service.
• Collaborate with internal teams to resolve issues and meet business goals.
• Represent the company’s active brands in customer interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed