Social Media Senior Associate

JPMorgan Chase & Co.•Chicago, IL

5h•$77,900 - $145,000

About The Position

As a Social Media Senior Associate within Consumer & Community Banking, you will support the ongoing management and optimization of the Ambassador Program for our community managers in Consumer & Community Banking (CCB). Chase Community Managers are on-the-ground leaders who build local relationships and deliver community programming—connecting customers and neighbors to financial education, resources, and Chase experts through events and partnerships. You will sit within the Chase Social Media team reporting directly to the Executive Director, Strategy and Ambassador Programs and working closely with Chase’s community managers, Chase Social Content Team, external communications, and legal partners to ensure smooth day-to-day operations, compliance, and engagement for the program.

Requirements

3+ years of relevant experience in building employee advocacy/ambassador programs and social media monitoring for brands: Bachelor’s degree or higher in Marketing or equivalent.
Experience in the financial services industry or with top brands or marketing organizations.
Strong organizational skills with the ability to self-motivate, multitask, and prioritize high-volume, high-priority initiatives.
Passion for and fluency in prevailing and emerging web technologies, social platforms, digital media, and content marketing.
Thorough knowledge of social media monitoring and management tools (e.g., Sprinklr, LinkedIn analytics).
Exceptional verbal and written communication skills, with the ability to tailor messaging and effectively communicate project timelines, status, and results.
Confidence to pitch fresh ideas, think creatively, and solve problems.
Passion for staying current on the social media landscape and employee advocacy trends.
Ability to build strong relationships and collaborate across teams in marketing, communications, and the broader Chase ecosystem; executive presence and public speaking capability.
Proficiency in Microsoft Office (Word, PowerPoint, Excel), with strong reporting and data analysis skills; basic skills in Canva for graphic design, video editing, and filming
Team player with an enthusiastic attitude and entrepreneurial spirit, eager to learn, contribute, and make an impact; strong critical thinking and problem-solving skills.

Nice To Haves

Experience with Adobe Creative Suite
Understanding of regulatory and legal guardrails and policies within financial services

Responsibilities

Maintain and update onboarding materials and permission forms for community managers, manage access and permissions, ensuring accurate records and smooth transitions and support updates to playbooks, templates, and tools for community managers.
Collaborate with internal teams to gather updates and maintain content previews for community managers.
Evangelize LinkedIn best practices and collaborate with community managers to ensure content aligns with program objectives and regulatory requirements.
Manage the end-to-end process for content scheduling in Sprinklr, including reviewing, editing, coordinating approvals, managing legal approval logs, and publishing content independently and submit content for legal review and maintain audit-ready documentation.
Monitor community manager comments and engagement daily via Sprinklr; identify, escalate, and track issues or risks in social channels, working with internal teams to resolve escalations and maintain a positive, compliant online presence.
Maintain detailed audit records of program activities, approvals, and compliance documentation, generate monthly and quarterly performance reports on program activity, content performance, engagement, and community management outcomes and provide insights and recommendations for ongoing program optimization.
Build and nurture strong relationships within the social media team and with key partners, including Chase Community Managers, CCB Marketing Team, video teams, firmwide ambassador programs, PR teams, and legal.
Communicate timelines, status updates, and results to stakeholders, foster a positive, collaborative team culture.
Identify opportunities to streamline workflows and enhance program processes and stay current on social media platform updates, best practices, and regulatory changes.
Assist with ad-hoc projects and campaign support as needed.
Provide occasional support with simple graphics (Canva), light video editing, or filming a community manager social media content.