Social Media Senior Associate

JPMorgan Chase & Co.•Chicago, IL

5h•$77,900 - $145,000

About The Position

As a Social Media Senior Associate within Consumer & Community Banking, you will strengthen the creative and coaching side of the Ambassador Program, supporting Chase Community Managers. Chase Community Managers are on-the-ground leaders based in Chase Community Centers who build local relationships and deliver community programming. This role sits within the Chase Social Media team where you will report to the Executive Director, Strategy and Ambassador Programs. You will partner closely with Chase Community Managers, the Chase Social Content Team, external communications, and legal to help participants show up on social media in a way that is social-first, locally relevant, and compliant. The focus is practical enablement: elevating everyday storytelling, creating simple ready-to-use assets, and building participant confidence through 1:1 coaching so they can become credible micro-influencers in their communities.

Requirements

3+ years of relevant experience in social media, content creation, brand/ambassador enablement, or creator-style coaching, ideally within a complex brand environment.
Strong social judgment, a clear point of view on platform-native creative, and the ability to teach others without overwhelming them.
Fluency in social-first best practices, including writing for social, creative hooks, short-form visual principles, and engagement norms, with particular strength in LinkedIn.
Ability to quickly turn ideas into clean, on-brand assets using Canva and/or Adobe Firefly, and comfort iterating templates and examples based on participant needs.
Clear and warm communication skills, comfort training individuals 1:1, facilitating small groups, and giving practical feedback.
Ability to operate with high discretion, strong collaboration skills, and a working understanding of what it takes to deliver compliant communications in a regulated environment.

Nice To Haves

Experience supporting social programs in financial services or similarly regulated industries, with demonstrated comfort operating within legal and brand guardrails.
Experience coaching subject-matter experts, field teams, ambassadors, or community-facing employees on social media presence and content creation.
Familiarity with social media management and analytics tools (e.g., enterprise publishing, reporting, and approval workflows), and comfort using basic performance signals to improve creative guidance over time.

Responsibilities

Provide high touch guidance that makes social media approachable, repeatable, and effective for Community Managers with varying levels of experience through 1:1 coaching, small-group training, and office hours.
Translate platform changes and best practices into clear guidance on what to post, how to structure posts, how to use visuals, and how to engage professionally in comments while reinforcing brand voice and required guardrails.
Generate social-first content ideas tailored to Community Center programming, local partnerships, and community moments, with a strong bias toward practical concepts that Community Managers can execute quickly.
Create and edit basic creative assets using Canva and/or Adobe Firefly, such as post templates, simple graphics, story frames, and lightweight visual systems.
Support simple edits to participant-provided visuals to strengthen clarity, composition, accessibility, and brand alignment.
Help Community Managers develop an authentic “micro-influencer” presence grounded in community relevance and professional credibility, including shaping personal narrative pillars and improving on-camera comfort.
Reinforce thoughtful engagement behaviors—commenting, relationship-building, and signal-boosting community partners—so participants grow reach through professional networks and local trust.
Ensure participant-facing guidance reinforces required social policies and supports compliant publishing, partnering with legal and internal stakeholders as needed.
Identify recurring coaching gaps that create risk and convert them into updated training modules, examples, and “do/don’t” guidance.
Work closely with program operations partners to keep enablement materials current, easy to use, and aligned to how Community Managers actually work, maintaining a participant-centric feedback loop.
Support measurement by helping define practical indicators of progress and by sharing qualitative insights on what is resonating locally.