Social Media Investigator

Digistream Investigations•Ventura, CA

3d•$0 - $22•Hybrid

About The Position

DigiStream Investigations, a fast-growing national private investigation firm, seeks a clever Social Media Investigator to join our team in Ventura, CA. The Social Media Investigator will conduct desktop-based social media and background research as part of investigations into potentially fraudulent Worker's Compensation & Liability claims. We are looking for individuals who pride themselves on their information-finding abilities on the internet and on social media in particular.

Requirements

Bachelor’s Degree in Criminal Justice, Psychology, History, Political Science or other writing intensive major required
Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system
Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to maintain confidentiality of information
Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor
Ability to navigate and use social networking websites, search engines, social networking aggregators, and various investigative platforms to find and render what is often very specific information
Strong communication both orally and particularly in written form
Must be able to type 40+ words per minute with accuracy
Use work time effectively and efficiently and concentrates primary efforts on the most important priorities
Marshal resources to get things done
Use resources effectively and efficiently
Recognize important information in cases and presents it in a useful manner
Pick up on technical things quickly and can learn new skills and knowledge
Be flexible, as the kind of information we look for and how we present it can sometimes change significantly over a short period of time

Nice To Haves

Answer to client questions are satisfied in addition to standard red-flags covered under the scope of investigations.
Report and client correspondence are professional, well-written and informative.
Possible innovations and efficient new processes are discussed with SIU Manager in order to assess possibility of implementation.
Reports submitted to the client 72 business hours after order. Court records, if applicable, are forwarded to the client immediately upon receipt.
Research Analyst must be able to independently manage his/her caseload in an organized fashion while communicating important aspects to the Intel Manager.
Must be able to prioritize “rush” cases in an appropriate manner.
Must be able to research and write reports as well as stay on top of report updates, upsells & workups, and the development of online communications and technology.

Responsibilities

Complete well-written and in-depth reports on background and social media data findings within 3 business days of order
Maintain an overall average of 85% or higher on all qualitative and production metrics on QBR during the review period
Track and maintain billing for services
Work under deadlines and multitask
Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system
Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to maintain confidentiality of information
Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor
Other duties may be added from time to time