Social Media Content Specialist - Overnight Remote US-Based

dentsu•Time, IL

19h•$14 - $17•Remote

About The Position

ICUC has been the global leader in Social Media solutions for over 20 years. The ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. We create common ground between brands and audiences across communities and social media. We are looking for talented individuals to join our team who are available to work a mix of shifts, including overnights, days, and evenings. This role requires flexibility to work a variety of shifts, including evenings and weekends. The overnight shift is required for this role, as well as either the day or evening shift.

Requirements

Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness
Experience managing social platforms, specifically moderating and engaging
Ability to write for brands and adapt tone for different audiences
Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
Strong organizational skills, reliability, and excellent customer service instincts
Access to reliable, high-speed internet suitable for remote work

Responsibilities

Moderating and responding to comments across our clients' social channels using their unique brand voice.
Writing thoughtful, engaging content to spark conversations and drive engagement.
Ensuring online communities are safe, respectful, and aligned with client guidelines.
Escalating issues, insights, or trends to the internal team when needed.
Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.