Social Media & Community Manager

Glidance • Seattle, WA

17h • Remote

About The Position

Glidance is hiring a Social Media & Community Manager to own content and communications across its digital channels. The role shapes how the Glidance brand builds trust and maintains an active, consistent online presence, telling the story of Glide—the world’s first intelligent guide for the blind and low-vision community—and the people who use it while growing an engaged community. Working hands-on with the founding team at an early-stage company, the manager owns work from strategy through content creation, development, writing, and publishing. The position reports to the Head of Brand & Marketing and is remote, with Seattle preferred. Preferred start date is open.

Requirements

• At least 5 years of experience managing social media, growth marketing, or community engagement for brands; startup, consumer technology, or mission-driven organization experience is preferred.
• Exceptional writing and communications skills across social posts, long-form articles, and empathetic customer email responses.
• Exceptional organizational skills.
• A proven track record of growing social audiences and driving measurable engagement.
• Familiarity with AI, robotics, and emerging technologies.
• Hands-on ability to edit short-form video and create simple social graphics, using tools such as CapCut, Premiere, or Canva.
• Experience with scheduling and analytics tools, CRMs, and sales and marketing systems such as Pipedrive, Shopify, and Mailchimp.
• Sound judgment and genuine empathy when telling stories about disability and accessibility, with the instinct to let people speak in their own voice.
• Self-direction and a desire to grow, including the ability to set priorities, own a workflow, and drive conversations forward.

Nice To Haves

• Lived experience of blindness or low vision, or close ties to the blind and low-vision community.
• Experience marketing assistive technology, medical devices, robotics, or hardware products.
• Working knowledge of accessible content practices, including alt text, captions, and audio description.

Responsibilities

• Own and shape Glidance’s digital media and marketing strategy across platforms including LinkedIn, Instagram, YouTube, Facebook, and TikTok.
• Define how the brand and its personal robot category are presented online.
• Own the Glidance inbox and community communications channels, responding to inquiries with care and accuracy.
• Build and manage a content calendar connected to product milestones and events, and handle day-to-day publishing across platforms.
• Create ways to collect user-generated content from demo days, field testing, and early customers; manage its intake, organization, and production for social, marketing, and community channels.
• Create original content, including posts, short-form video, Glider stories, product explainers, content series, and blogs.
• Support marketing and sales coordination, including newsletters, launch communications, partner outreach, and team materials for telling the Glide story.
• Support demo days, conferences, and events through logistics and promotion, content capture, and follow-up.
• Set targets, track channel KPIs for growth, engagement, sentiment, and conversions, and report bi-weekly on performance, learnings, and next steps.

Benefits

• Competitive compensation commensurate with experience.
• Opportunity to shape the voice of a category-defining product from the ground up.
• Work that directly expands independence for millions of people with sight loss.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed