Social Media Associate, Community Manager

JPMorgan Chase & Co.•Chicago, IL

21h•Hybrid

About The Position

As a Social Media Associate, Community Manager within the Chase Social Media team, you will focus on community management and social listening, supporting execution across channels and helping deliver insights that inform content and engagement strategies. You will collaborate closely with internal partners and vendors to help build and deepen connections with our online communities.

Requirements

3+ years of relevant experience in social media, communications, or marketing with exposure to social analytics and/or community management.
Familiarity with social listening tools (e.g., Sprinklr, ZignalLabs) and an interest in developing expertise in social engagement tactics and platform best practices.
Proficiency with native social analytics dashboards (e.g., platform analytics) and Microsoft Office, including Excel and PowerPoint.
Strong writing and presentation skills; attention to detail; sound judgment and decision-making under guidance.
Collaborative, proactive, and curious mindset with enthusiasm for learning and contributing; confidence to share ideas and support execution.
BA/BS in Communications, Journalism, Marketing, or related field
Ability to problem-solve, think critically, and self-start in a fast-paced environment with tight deadlines, while managing multiple priorities as part of a team.

Nice To Haves

Public Relations background/experience
Public relations experience
Understanding of how Sprinklr fits into a brand’s technology stack and common use cases for social listening and engagement tools (or willingness to learn).

Responsibilities

Support day-to-day monitoring and engagement across Facebook, Instagram, LinkedIn and X to help build and deepen connections with online communities, surface consumer insights, and flag potential reputational risks in a timely manner.
Escalate and/or draft responses to queries and comments across Chase social media channels in alignment with established playbooks and guidance.
Contribute to building engaging online communities and support social content development (content pitching, creative development, copywriting and storyboarding) in partnership with internal and external content teams.
Assist with collecting and analyzing data using social listening tools (e.g., Sprinklr, ZignalLabs) to provide actionable consumer insights to the social team and broader marketing and communications partners.
Support vendor relationship management by helping to troubleshoot and optimize community management and social listening workflows and configurations for best-in-class performance.
Use analytics to inform content and engagement recommendations; help maintain social listening reports and engagement dashboards, ensuring queries and audience lists are accurate and up to date under direction from senior team members.
Monitor social trends and preferences among target audiences and share findings with the team to support planning and campaign execution.
Assist team members across projects and campaigns, tracking timelines, documenting status, and summarizing results and insights for stakeholders.