Social Media Community Manager

TruePoint Communications•Dallas, TX

1d•Hybrid

About The Position

Our product is our people, and we’re committed to propelling them forward. TruePoint is an award-winning team, a seven-time Inc. 5000 fastest-growing company and four-time Top 100 PR agency in the U.S. The ideal candidate will be nimble, collaborative, and committed to delivering excellent client service and meaningful results in a fast-paced environment. This role is based in Dallas, Texas and follows a hybrid schedule of three days remote and two days in office each week. On in-office days, this team member will support both core community management responsibilities and hands-on agency support needs, including campaign execution support and Surprise & Delight fulfillment.

Requirements

Able to work in-office (Dallas) 2 days/week and have a flexible schedule that could include nights/weekends/holidays
2–4 years in community management
Comfortable with digital community work and in-office campaign/fulfillment tasks
Detail-oriented; experienced with logistics and fulfillment support
Familiar with enterprise publishing/listening tools
Strong communication, analytical, and presentation skills
Organized, data-driven, and able to manage multiple priorities
Able to track time accurately and work professionally with clients and teams

Nice To Haves

Social/paid media or marketing experience
Sprinklr experience

Responsibilities

Engage with online communities in a brand-safe, timely, and thoughtful way across social channels.
Respond to customer inquiries and coordinate with online Customer Care teams as needed.
Monitor social media activity for spikes in conversation, emerging issues, and trending topics, and flag relevant developments to account leadership.
Support the development, execution, and presentation of social media strategies, content plans, campaigns, and reporting.
Write and publish content aligned to each client’s tone, voice, and style.
Provide real-time counsel and community management support across multiple social platforms.
Deliver standardized reporting at the completion of shifts and during times of crisis or high-volume activity.
Contribute to reporting, auditing, and analysis of client and industry social performance.
Develop clear, error-free messaging and identify opportunities for timely engagement.
Provide timely updates to account leadership and clients to help ensure goals and objectives are met.
Contribute to agency and client process development, including training guides, checklists, templates, plans, and case studies.
On in-office days, support campaign-related execution and logistics, including coordination and hands-on support for Surprise & Delight fulfillment.
Assist with packaging, shipping, inventory coordination, and other fulfillment-related tasks tied to client campaigns and community engagement initiatives.
Partner with internal teams to help ensure campaign materials and fulfillment needs are organized, on schedule, and executed accurately.