Social Media Community Manager

TruePoint Communications•Dallas, TX

2d•Hybrid

About The Position

TruePoint is committed to propelling its people forward, seeking nimble, collaborative individuals dedicated to excellent client service and meaningful results. The company is an award-winning team, recognized as a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR agency in the U.S.

Requirements

Able to work in-office (Dallas) 2 days/week and have a flexible schedule that could include nights/weekends/holidays
2–4 years in community management
Comfortable with digital community work and in-office campaign/fulfillment tasks
Detail-oriented; experienced with logistics and fulfillment support
Familiar with enterprise publishing/listening tools
Strong communication, analytical, and presentation skills
Organized, data-driven, and able to manage multiple priorities
Able to track time accurately and work professionally with clients and teams

Nice To Haves

social/paid media or marketing experience a plus
Sprinklr a plus

Responsibilities

Engage with online communities in a brand-safe, timely, and thoughtful way across social channels.
Respond to customer inquiries and coordinate with online Customer Care teams as needed.
Monitor social media activity for spikes in conversation, emerging issues, and trending topics, and flag relevant developments to account leadership.
Support the development, execution, and presentation of social media strategies, content plans, campaigns, and reporting.
Write and publish content aligned to each client’s tone, voice, and style.
Provide real-time counsel and community management support across multiple social platforms.
Deliver standardized reporting at the completion of shifts and during times of crisis or high-volume activity.
Contribute to reporting, auditing, and analysis of client and industry social performance.
Develop clear, error-free messaging and identify opportunities for timely engagement.
Provide timely updates to account leadership and clients to help ensure goals and objectives are met.
Contribute to agency and client process development, including training guides, checklists, templates, plans, and case studies.
On in-office days, support campaign-related execution and logistics, including coordination and hands-on support for Surprise & Delight fulfillment.
Assist with packaging, shipping, inventory coordination, and other fulfillment-related tasks tied to client campaigns and community engagement initiatives.
Partner with internal teams to help ensure campaign materials and fulfillment needs are organized, on schedule, and executed accurately.