The Creek Stop, Snack Bar Attendant

Seneca Gaming Corporation • Buffalo, NY

1d

About The Position

The Snack Bar Attendant provides food and beverage service to guests at The Creek Stop. The role requires cash handling, use of coffee and food service equipment, limited food preparation, and extensive customer service; it may also include serving alcohol. The attendant must follow Seneca Gaming Corporation policies and procedures, Internal Control Standards, safety and sanitation guidelines, and information security requirements. Work takes place in a fast-paced casino environment where smoking is permitted and noise is usually moderately loud, increasing to loud on the casino floor. Hours are determined by a 24-hour schedule.

Requirements

• Must be at least 18 years old upon employment.
• Must have limited cash handling experience, limited coffee shop experience, and some food production experience.
• Must possess excellent communication skills.
• Must be able to write routine correspondence and speak effectively to the public, employees, and customers.
• Must be able to interact effectively with customers and employees.
• Must be able to resolve problems and conflicts diplomatically and tactfully.
• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to lift at least 20 pounds.
• Must maintain the physical stamina and mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and members of the business community.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous customer service experience preferred.

Responsibilities

• Arrive on time, well-groomed, in full uniform, and wearing a badge on the upper left side of the uniform.
• Provide prompt, friendly, courteous food and beverage service to guests.
• Interact hospitably and professionally with guests, coworkers, and management, using positive body language.
• Follow all cash handling policies and procedures.
• Follow safety and sanitation guidelines, including Seneca Nation Health codes and Seneca Niagara Casino Risk Management Department guidelines.
• Maintain understanding of and comply with information security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and comply with regulatory, departmental, and company policies.
• Complete required Seneca Gaming Corporation training programs within nine months of starting employment.
• Attend necessary meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed