SMB Account Executive

Block•Bay Area, CA, United States of America, CA

3d•$30 - $56

About The Position

Square is hiring an inside sales account executive to help small and midsize businesses grow by converting inbound leads into long-term customers and sourcing new opportunities through outbound prospecting. The role owns the full sales cycle, from initial conversation through close, and serves merchants across a variety of industries. It operates in a fast-paced, high-volume environment with a focus on measurable results, urgency, and continuous improvement. The successful candidate will consult with merchants to understand their business challenges and recommend solutions that create measurable value. They will manage and forecast pipeline activity in Salesforce, meet and exceed revenue goals, and collaborate with Onboarding, Product, Marketing, and Support to provide a seamless customer experience and share feedback. The position offers uncapped earning potential and supports Square’s mission to level the playing field for entrepreneurs.

Requirements

2–4 years of inside sales or full-cycle closing experience.
Proven ability to exceed quota and close business in a high-volume, short-cycle sales motion.
Strong phone, video, and written communication skills, with the ability to build trust quickly and move deals forward.
Disciplined outbound prospecting skills and the ability to build pipeline independently of inbound demand.
Curiosity and empathy to uncover customer needs and confidently position appropriate solutions.
Ability to thrive amid ambiguity; self-motivated, coachable, and eager to grow.
Fluency with Salesforce or a similar CRM and a data-driven approach to managing activity.
High standards, a collaborative mindset, and willingness to share successful practices with the team.

Nice To Haves

Experience in a fast-paced SaaS, payments, or SMB-focused environment.

Responsibilities

Own the full sales cycle, from first conversation to close, with SMB merchants across a variety of industries.
Engage and convert warm inbound leads from marketing, partnerships, and product interest.
Build pipeline through outbound prospecting, identifying opportunities, and crafting personalized outreach.
Manage time and priorities with urgency in a high-volume sales environment and prevent deals from stalling.
Understand customer pain points and provide consultative, value-based solutions with measurable impact.
Collaborate with Onboarding, Product, Marketing, and Support to ensure a seamless customer experience and maintain a continuous feedback loop.
Track and accurately forecast pipeline in Salesforce, using metrics to improve performance.
Meet and exceed monthly and quarterly revenue goals.
Continuously improve conversion rates, deal size, and sales activity.