SMB Account Director, Non Profit - Talent Solutions

LinkedIn•Omaha, NE

7d•Hybrid

About The Position

LinkedIn is seeking an SMB Account Director to advise and support customers in the Non-Profit sector using LinkedIn Talent Solutions. The role focuses on helping customers achieve their objectives, strengthening customer relationships, identifying opportunities for growth, and meeting or exceeding revenue goals while advocating for customer success. The position is hybrid and located in Omaha or Chicago, with office attendance on select days based on team business needs.

Requirements

At least 2 years of applicable sales experience.
Experience carrying a revenue target and developing strategies to deliver results.
Strong negotiation and forecasting skills.
Excellent communication skills.
Ability to identify and manage high-level business in an evangelistic sales environment.
Ability to gather and use data to inform decisions and persuade others.
Ability to assess business opportunities and understand prospective buyers.
Ability to orchestrate business closures with an accurate understanding of prospect needs.
Ability to involve company partners and management team members and position products against direct and indirect competitors.

Nice To Haves

BA/BS degree or equivalent in a related field.
Experience with SaaS opportunities and the Dynamics platform.
Experience selling IT solutions.
Knowledge of software contract terms and conditions and the ability to create fair transactions.
Experience with strong negotiation and accurate forecasting.
Suggested skills: negotiation, relationship building, account planning, and forecasting.

Responsibilities

Research customers’ businesses and prepare relevant questions and insights before meetings.
Ask open-ended questions to understand customers’ objectives and challenges.
Build relationships with multiple stakeholders across customer organizations and adapt communication to their needs.
Recommend solutions aligned with customer objectives and sell with integrity.
Help customers reach shared decisions by connecting stakeholder needs and relevant value propositions.
Apply business judgment when developing and negotiating commercial agreements.
Use data and insights to support investment recommendations and address customer objections.
Identify and mitigate churn risk using a customer-centric approach.
Confirm and clarify customer value, adapting strategy as needed to optimize return on investment.
Identify opportunities to grow customer accounts and deliver greater value.
Develop customer-centric account plans that account for economic, industry, and company factors.
Map account stakeholders, assess relationship strength, and develop outreach strategies.
Coordinate with colleagues and cross-functional teams to support customer success.
Seek colleagues’ assistance when facing challenges or unfamiliar situations.
Manage territory and account planning, forecasting, and quota attainment.
Use CRM and other sales tools according to best practices to manage sales and buyer cycles.