SmartTrace Technical Sales Manager
About The Position
The SmartTrace Technical Sales Manager owns the technical sales strategy for SmartTrace across North America (NAM), initially supporting opportunities globally as well. The role works with Chemelex sales representatives and channel partners to develop strategic industrial facility accounts, build customer relationships, design credible solutions, and drive long-term account growth across Chemelex’s broader heat-tracing offering. The position combines customer-facing technical sales with heat-tracing system assessment, opportunity development, solution scoping, and coordination with sales, engineering, product, and execution teams. It also provides specialist technical-sales support outside NAM when required and shares market feedback with SmartTrace product development.
Requirements
- Substantial industrial electrical heat-tracing experience, including systems, controllers, field installation, and troubleshooting; strong working knowledge of Raychem products.
- Ability to evaluate competing heat-tracing and control solutions and explain technically sound conversion and retrofit strategies.
- Working knowledge of heat-tracing communications and integration, such as RS-485, Modbus RTU/TCP, Ethernet networks, gateways, and industrial wireless.
- Proven customer-facing technical sales, application engineering, or industrial account-development skills, including presentations and solution scoping.
- Ability and willingness to travel frequently, coordinate with regional sales teams, and work independently at customer facilities.
Nice To Haves
- Background in electrical engineering, engineering technology, industrial controls, or as a journeyperson electrician.
- Experience with major industrial owner/operators in oil and gas, chemicals, manufacturing, or other process industries.
- Experience with competing control platforms, SCADA/DCS integration, maintenance workflows, and complex multi-site account development.
Responsibilities
- Develop and own facility-level account plans for priority sites, maintaining relationships with operations, maintenance, engineering, reliability, and management stakeholders.
- Identify and advance SmartTrace opportunities at existing Raychem installations and competitive heat-tracing sites, including controller retrofits and system conversions.
- Partner with Chemelex territory sales teams, representatives, and distributors on customer visits, technical discovery, demonstrations, workshops, and opportunity development.
- Assess field heat-tracing systems, controllers, electrical distribution, RTDs, and communications networks; recommend practical SmartTrace architectures and migration approaches.
- Lead technical input for proposals, scopes of work, demonstrations, pilots, and budget estimates in coordination with engineering, product, and execution teams.
- Develop the full facility opportunity beyond software, including heat-tracing materials, maintenance and troubleshooting, engineering, sustaining work, and capital projects.
- Track qualified opportunities, competitive positioning, and account progress; coordinate clear handover from technical sales to implementation and ongoing support.
- Provide specialist technical-sales support outside NAM when required.
- Share market feedback with SmartTrace product development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
