Smart Home Consultant Team Manager

ADT•Columbia, MD

11d

About The Position

ADT is seeking a technically skilled, customer-focused manager to lead a team of 10 to 15 Tech Engineers, a hybrid sales and technical workforce. The manager takes a hands-on approach to driving sales and operational performance, developing employees, and delivering a world-class customer experience. The role oversees a designated geographic footprint and supports market growth within established guidelines. It operates in an entrepreneurial, fast-paced culture with incentive plans that reward results. Tech Engineers conduct in-home consultative walkthroughs, identify customer vulnerabilities, recommend security and smart home solutions, install and configure devices, and educate customers on their systems. They also generate sales and installation appointments through referrals and prospecting, activities expected to take about 10% of their time. The manager trains and coaches the team in these responsibilities and supports recruiting, onboarding, and retention. The role offers a base salary of $53.667 as stated in the posting and a performance-based target earning potential of $125,000, including salary and commission. A monthly auto allotment and mileage reimbursement are also offered.

Requirements

3 to 5 years of people leadership experience, including direct management of customer-facing team members in a fast-paced, high-volume sales environment.
Proven track record of building and developing high-performing, customer-centric teams.
Excellent interpersonal and communication skills, with firsthand experience in consultative selling and educating customers about products and services.
Highly analytical, with strong conceptual problem-solving skills.
Driven and entrepreneurial; able to manage a diverse team and achieve budgeted targets with minimal oversight.
Associate degree or equivalent related experience.

Responsibilities

Plan, implement, and manage the activities of the High-Volume Tech Engineer (TE) Design Specialists workforce for a designated geographic footprint.
Train, mentor, develop, motivate, and coach Tech Engineers to generate leads, upsell equipment, deliver consultative customer experiences, and install suitable smart home products.
Build relationships between new customers and the ADT brand and product portfolio; understand and communicate ADT and its smart home solutions.
Participate in recruiting activities to select and hire new Tech Engineers as required.
Develop a sound business plan to provide cost-efficient service and achieve targeted growth and market-share goals.
Conduct regular team huddles and staff meetings to communicate and coach on policies, procedures, techniques, products, services, promotions, advertising, and individual and team metrics.
Conduct regular coaching and formal performance-management conversations with Tech Engineers.
Maintain high-quality, timely job completions to support customer retention.
Model and champion ADT values and create a safe environment for discussing and resolving values-related issues and concerns.
Drive team performance across sales and operational KPIs and execute programs to train and upskill existing team members and hire, onboard, and retain new employees.