Small Format Team Leader

Target • Portland, OR

6d • $24 - $41 • Onsite

About The Position

The Small Format Team Leader leads store team members in Target’s small-format stores to provide a consistent, guest-first experience and keep products in stock, available, accurately priced, and signed. The role is responsible for operational accuracy, process efficiency, merchandising, pricing, inventory, and fulfillment work as applicable. With guidance from the direct leader, the Team Leader plans and assigns workload, reviews guest, financial, and team outcomes, and takes action to support department and store sales goals.

The role also helps recruit, onboard, train, coach, develop, and hold team members accountable while fostering an inclusive, ethical, and safe work culture. As a key carrier, the Team Leader follows safe and secure procedures and regularly assumes store-level leader-on-duty responsibilities, responding to store emergencies and compliance needs. Work schedules vary and may include nights, weekends, holidays, closing shifts, and peak shopping times. Although full-time, the role does not guarantee 40 hours per week; hours may fluctuate with business needs.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to access all areas of the building to respond to guest or team-member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash-register operations as needed.
• Ability to climb ladders.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequent lifting or moving of up to 15 pounds and occasional lifting or moving of merchandise and fixtures up to 44 pounds without additional assistance.
• Flexible availability for varying hours, days, and shifts, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and create an easy, inspiring, and friendly experience.
• Ensure team members understand, are trained in, and consistently deliver guest experience commitments and operational expectations.
• Observe team members, provide feedback, recognize strong guest-service moments, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities; take action; align the team on execution; and drive results.
• Understand sales goals and plan and execute daily and weekly workload with guidance from the direct leader.
• Plan merchandising and pricing workload, update sales-floor displays, and execute sales plans and promotions.
• Model, train, and coach team members on service standards and a guest-first service culture.
• Ensure products are in stock, available, accurately priced, and signed on the sales floor.
• Manage incoming and outgoing products, stock levels, inventory accuracy, product arrangement, pricing, and promotional signing for assigned departments, with guidance from the direct leader.
• Assign daily tasks based on planned workload and guest traffic, aligned with weekly and monthly priorities.
• Lead department team members in backroom and sales-floor work, review reports to identify gaps, and develop plans to address them in accordance with the leader’s direction.
• Lead pick, pack, and ship fulfillment work where applicable.
• Evaluate candidates for open positions and help develop a guest-centric team.
• Participate in onboarding and learning; provide training and experiences to address team members’ knowledge and skill gaps.
• Establish goals and expectations and hold team members accountable, with guidance from the direct leader.
• Promote inclusivity by valuing diverse perspectives and creating authentic, respectful, and equitable experiences.
• Model and uphold ethical conduct, safety, and compliance, and hold the team accountable to those standards.
• Lead safety practices by modeling and recognizing safe behaviors, correcting hazards, reinforcing safety expectations, assisting with incident response, and timely and accurately reporting or investigating injuries.
• Model physical security processes and support store-wide merchandise protection strategies, including ordering, storage, and application as directed.
• Follow safe and secure training and processes as a key carrier.
• Regularly assume store-level leader-on-duty responsibilities during assigned shifts.
• Address store emergency and compliance needs.
• Support guest services, including backup cashiering, order pickup, and Drive Up, while maintaining compliance such as adult-beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, potentially including medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Other financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED